Sr Technical Program Manager, Software Deployments

Axon; Seattle (WA); On-site; USD 118,680 - 189,888; Full time

Benefits offered by this job

401(k) with employer match

Discretionary paid time off

Medical, dental, and vision plans

Job summary

Axon is seeking a Technical Program Manager to lead the delivery of complex, enterprise-grade SaaS solutions. This role involves managing multiple projects, ensuring customer expectations, and collaborating with teams to define clear requirements.

The ideal candidate will have 5+ years of technical program management experience, preferably with a PMP certification. The position requires strong communication skills and a focus on process improvements. Located in Seattle, this role offers a competitive salary and various employee benefits.

Qualifications

• 5+ years of experience leading complex programs in a SaaS environment.
• PMP certification highly preferred.
• Experience delivering large-scale enterprise software deployments.

Responsibilities

• Lead complex SaaS product deployments ensuring project milestones are met.
• Manage multiple medium-large size projects focusing on budgets and timelines.
• Collaborate with teams to define program requirements.

Skills

Project Management

Communication

Technical Proficiency

Stakeholder Management

Process Improvement

Education

Bachelor’s Degree in Business, Information Systems, Technical Engineering

Tools

PM Tools

Job description

About Us

Axon’s mission is to Protect Life. We focus on public safety technologies that enhance community safety.

Your Impact

We are seeking a Technical Program Manager to lead delivery of complex, enterprise‑grade SaaS solutions that empower customers to manage information effectively.

What You’ll Do

Location: US‑based Axon hub sites (Atlanta, Boston, Scottsdale, Seattle, New York or Sterling metro areas)
Travel: 40–50%
Reports to: Director, Program Management

• Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
• Manage multiple medium to large–size projects with a focus on timelines, scope, and budget control.
• Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
• Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
• Support program planning activities through effective work estimation processes.
• Oversee program‑level change management activities, working closely with client partners and internal stakeholders.
• Develop comprehensive documentation to support customer acceptance and revenue recognition.
• Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
• Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
• Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
• Mentor junior project managers and support the recruitment process to strengthen the program management team.

What You Bring

• Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience.
• PMP certification is highly preferred.
• 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management.
• Proven experience delivering large‑scale enterprise software deployments, infrastructure programs, or mission‑critical application rollouts.
• Strong proficiency in technical project management tools to track, manage, and deliver on objectives.
• Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders.
• Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals.
• Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences.
• Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidentiality of highly sensitive information.

Benefits

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• Snacks in the office

Base Pay Range: $118,680 USD – $189,888 USD

Additional Information

Some roles may also require legal eligibility to work in a firearms environment.

Equal Employment Opportunity

We are an equal opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws—and empowering all employees to do their best work.