Sr. Technical Operations Associate

Highbrow LLC; Berkeley Heights (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Sr. Technical Operations Associate in Berkeley Heights, NJ. The role involves managing technical operations, providing 24/7 on-call support, and troubleshooting Windows systems. Ideal candidates have at least 5 years of experience in IT, particularly in Windows Systems Administration and CA Server Automation. Strong knowledge of SQL, PowerShell, and ITIL best practices is essential. The position offers opportunities to improve system performance and contribute to team success across global operations.

Qualifications

• 5+ years of experience in a technical production support role.
• Experience in CA Server Automation and ITCM.
• Hands-on knowledge of writing SQL for Oracle or SQL Server.
• Solid experience in scripting with PowerShell.

Responsibilities

• CA Server Automation using ITCM.
• Troubleshoot Windows systems in multi-tier environments.
• Provide 24/7 on-call support for applications.
• Create application monitoring scripts and automate alerts.
• Recommend capacity improvements and macro enhancements.
• Act as the point of escalation for customer-impacting issues.
• Participate in cross-functional project issues and resolutions.
• Document installation defects and their severity.
• Ensure that alerts and events are prioritized and worked on.
• Maintain and create technical support documentation.

Skills

Windows Systems Administration

PowerShell scripting

SQL writing

CA Server Automation

Agile environments

DevOps cultures

ITIL best practices

Microsoft Office Suite

Splunk knowledge

ExtraHop knowledge

Education

Bachelor’s degree in Computer Science/Information Systems

Job description

Job Title: Sr. Technical Operations Associate

Job ID: 2024-12933

Job Location: Berkeley Heights, NJ

Job Travel Location(s):

# Positions: 1

Employment Type: W2

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers

Key Technology:Windows, CA Servers, SQL, MS Office

Job Responsibilities:

• CA Server Automation which includes CA ITCM – need knowledge with in using the CA tool.
• Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
• 24×7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
• Create application monitoring scripts and automate alerts that can inform of problems in logs files.
• Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
• Point of escalation accountable for diagnosing and resolving customer impacting issues.
• Review turnover artifacts to ensure completion prior to executing production installs.
• Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.
• Support applications that support the Managed Services ATM fleet and Cash and Logistics.
• Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.
• Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
• Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
• Maintain and/or create technical support documentation, and work with resources to assume the same.
• Good verbal and written communication skills to be used for creation and updating standard operating procedures.
• Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.

Skills and Experience Required:

Required:

• 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
• CA Server Automation which includes CA ITCM
• Hands-on knowledge of writing SQL for Oracle or SQL Server
• Solid experience scripting in PowerShell
• Microsoft Desktop Services, Virtual Services
• Experienced in Agile and DevOps environments and cultures.
• Knowledge of ITIL production support best practices
• ATM knowledge and strong knowledge of Microsoft Office Suite
• Knowledge of Splunk and ExtraHop

Desired:

• Basic knowledge of Linux
• Knowledge of Azure

Education:

• Bachelor’s degree in Computer Science/Information Systems, or equivalent