Windows Platform Operations Support

Open Systems Technologies; Woodbridge Township (NJ); Hybrid; USD 130,000 - 159,000; Full time

Job summary

Open Systems Technologies in Iselin, NJ is seeking a 3rd line infrastructure specialist. Provide SME level support for Windows Server, AWS, and data center environments in a 24x7 hosted and cloud setup.

Own problems through resolution with strong ITIL and incident management practices. The role requires experience in Windows/AD, VMware, backup technologies, and automation with PowerShell, with hybrid on-site requirements in NJ.

Qualifications

• Bachelor's degree or equivalent.
• Operational support experience across business-critical Production Windows Server, preferably virtual.
• Strong experience supporting production Windows Server solutions in an enterprise Windows/AD environment.
• Experience supporting enterprise web infrastructure services and related technologies.
• Experience supporting a production VMware environment.
• Experience supporting data backup technologies.
• Experience of system management tools.
• Experience with enterprise monitoring systems - Dynatrace.
• Experience working with ticket systems such as ServiceNow and understanding of priorities and SLAs.
• Ability to plan and implement technical changes without disruption to the service and with minimal oversight.
• Ability to collaborate with other operational teams to support the service.
• Strong cross-training experience on technologies and operational processes.
• Strong documentation and technical writing skills.
• Strong time management and organizational skills.
• Knowledge of ITIL framework.
• Good automation skills with leading programming languages.
• Experience working in AWS cloud environment.
• Experience in financial services or highly regulated sectors.

Responsibilities

• Maintain SME level infrastructure support for internal and external solutions.
• Prioritize BAU service and respond to incidents, problems, and requests to meet SLAs.
• Support enterprise Windows server environment and VMware infrastructure.
• Support datacentre hardware infrastructure.
• Participate in Disaster Recovery testing activities with SME support.
• Create and review operational processes and support documentation.
• Perform system checks and proactively address issues or escalate as needed.
• Participate in on-call rota and planned weekend work as required.
• Represent infrastructure changes at weekly CAB meetings to avoid impact on services.
• Lead and provide guidance to junior team members and contribute to IT process improvements.
• Oversee release and transition of new IT services into support, ensuring acceptance criteria.

Skills

Windows Server administration

AWS cloud experience

Incident management

Automation scripting

VMware administration

ITIL framework knowledge

Documentation/technical writing

Cross-team collaboration

Education

Bachelor's degree or equivalent

Tools

Dynatrace

ServiceNow

VMware

PowerShell

Data backup software

Job description

Location: Iselin, NJ; Hybrid with 2 days per week onsite

Compensation: $130-159k + bonus

Candidates must be local to NJ Area

Role Overview

Provide 3rd line operational support for Windows Server, AWS infrastructure and systems in the company's 24x7 hosted and cloud environments. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies. The role requires SME level experience for supporting multiple resilient solutions in an enterprise Microsoft Windows Server environment as well as an AWS Cloud environment.

Responsibilities

• Maintain and provide SME level infrastructure and content support for the internal and external solutions
• Ensure that the BAU service is prioritized, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLAs and reporting metrics in place
• Maintain and support the enterprise Microsoft Windows server environment
• Maintain and support the VMware Virtual Infrastructure environment
• Maintain and support the datacentre hardware infrastructure
• Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies
• Create, maintain, and review operational process and support documentation
• Perform daily/weekly/quarterly system checks; Ensure any issues identified are tracked and addressed or escalated as needed
• Participate in the On-Call rota and planned weekend work as required
• Provide representation for Infrastructure Support changes at the weekly CAB meeting; Ensure other team's changes do not have an impact on the delivery of the infrastructure services
• Create, maintain, and review operational process for Risk Management
• Automation and scripting using Windows PowerShell and other tools working in SRE role
• Ensure internal systems are managed to the highest standard by following industry best practice
• Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes
• Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages
• Demonstrate self-starter capabilities to be able to identify areas of improvement and take action in order to address
• Provide support to the team lead and act as a point of escalation for the junior members of the team
• Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service
• Lead and oversee the successful release and transition of new IT services into support, meeting the team's service acceptance criteria
• Undertake the role of Technical Lead on internal RTB projects applying both significant communication, organizational and technical skills to achieve successful outcomes

Qualifications

Required

• A Bachelor\'s degree or equivalent
• IT operational support experience across business-critical Production Windows Server, preferably virtual
• Strong experience supporting production Windows Server solutions in an enterprise Microsoft Windows/Active Directory environment
• Strong experience of supporting enterprise web infrastructure services and related technologies
• Experience of supporting a production VMware environment
• Experience of supporting data backup technologies
• Experience of system management tools
• Experience of enterprise monitoring systems - Dynatrace
• Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLAs
• Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight
• Ability to collaborate effectively with other operational support teams to support the service
• Strong experience of providing cross training on technologies and operational processes to colleagues
• Strong documentation and technical writing skills
• Strong time management and organizational skills
• Knowledge of ITIL framework
• Good automation skill with any industry leading programming language
• Experience working in and supporting an AWS cloud environment
• Experience working in financial services or other highly regulated sector