Systems Support Specialist

First Internet Bank; Fishers (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

First Internet Bank is seeking a dedicated IT professional to provide technical support and perform installations in a professional office setting. Responsibilities include maintaining workstations, troubleshooting technical issues, and supporting internal customers.

The ideal candidate will possess at least one year of IT Help Desk experience, strong knowledge of Windows environments, and excellent communication and problem resolution skills. Join First Internet Bank for a rewarding career in IT!

Qualifications

• Minimum one year of IT Help Desk technical experience.
• Experience with configuring networks and troubleshooting PC issues.
• Familiarity with Microsoft desktop operating systems and Office applications.

Responsibilities

• Perform hardware and software installation.
• Provide IT support to internal customers.
• Respond to issues and document corrective actions.

Skills

IT Help Desk technical experience

Connecting PCs to networks

Troubleshooting PC issues

Knowledge of Microsoft desktop operating systems

Interpersonal skills

Communication skills

Problem resolution skills

Organizational skills

Drive to learn new technologies

Tools

Windows 11

PowerShell

Job description

What You Will Do:

• Perform hardware and software installation
• Identify, recommend, and perform hardware/software upgrades and/or replacement
• Perform regular maintenance for workstations, including system configuration updates, firmware updates, and software patching to maintain a cohesive environment
• Develop and/or maintain procedures and processes as necessary
• Perform and report on software and hardware asset inventory
• Provide IT support to internal customers including, but not limited to, support for equipment, connectivity, and business functions
• Respond to issues, document corrective actions, and elevate as needed in the bank's ticket tracking system
• Assist with training, deployment, and updates of IT systems
• Identify ongoing customer issues and recommended resolutions
• Perform other duties as assigned

What We’re Looking For:

• Minimum one year of IT Help Desk technical experience
• Previous experience connecting PCs to networks including cabling
• Previous experience with Windows 11 in a Windows domain managed environment
• Previous experience troubleshooting PC issues in a business environment
• Previous experience maintaining OS and software patches in a Windows domain managed environment
• Must be able to demonstrate knowledge and understanding of Microsoft desktop operating systems and Office applications
• Interpersonal skills to interact positively and effectively with team members and all levels of business users and management
• Communication skills to effectively work with non-technical people on technical issues
• Initiative and ability to work under limited supervision with attention to detail
• Problem resolution skills and ability to follow through the resolution cycle
• Organizational skills to manage multiple tasks and deadlines
• Drive to learn new technologies and skill sets
• Experience with deploying and maintaining workstation images desired but not required
• Experience with configuration and patch management software desired but not required
• Experience with PowerShell or other scripting automation methods desired but not required

Working Conditions/Demands:

• Professional office setting
• Primarily sedentary position requiring long periods of time working at a computer
• Must be able to move throughout the office and buildings to obtain or relay information
• Must be able to perform the essential functions of the position with or without reasonable accommodation
• Able to position self to maintain computers or other IT equipment, including under the desks and in the server closet
• Frequently moves equipment weighing up to 25 pounds
• Other common parameters entail climbing stairs, walking, reaching, squatting, crawling, or kneeling

Equal Opportunity Employer

Women, Minorities, Veterans and Individuals with Disabilities

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