Sr. Technical Copywriter

Cella by Randstad Digital; Florida; On-site; USD 61,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K plan

Weekly paychecks

Job summary

Cella by Randstad Digital is seeking an experienced leader to own the Voice of Customer program in Miramar, FL. You will integrate customer insights with behavioral data to shape a comprehensive digital experience framework and drive measurable revenue growth.

In this role, you will diagnose barriers, partner with product and marketing, and translate complex findings into actionable priorities for executive leadership. A strong background in qualitative methods and web analytics is essential.

Qualifications

• 7+ years leading enterprise digital experience research, Voice of Customer programs, or customer insights initiatives.
• Deep expertise in qualitative research design and feedback collection.
• Proven track record of influencing cross-functional leaders to optimize activation and conversion.

Responsibilities

• Lead Voice of Customer program and integrate insights with behavioral analytics and market intelligence.
• Diagnose adoption and trust barriers across digital touchpoints to improve retention and channel growth.
• Partner with product, marketing, and commercial teams to translate findings into go-to-market priorities and product optimizations.
• Facilitate cross-functional strategy sessions to convert data into executive recommendations.

Skills

Voice of Customer

Qualitative research

Behavioral analytics

Stakeholder influence

Strategic communication

Web analytics

Cross-functional collaboration

Education

Bachelor's degree in business/marketing/design or related field

Tools

Web analytics tools

Voice of Customer tools

Job description

Location: Miramar, FloridaJob Type: Contract to PermCompensation Range: $44 - 48 per hourAre you ready to shape how enterprise customers engage with a premier digital channel? As a key strategic partner to executive, product, and commercial leaders, you will lead the Voice of Customer program to uncover behavioral insights, optimize digital trust, and drive measurable revenue growth. Join an elite cross-functional team to transform complex feedback into high-impact digital experiences.Responsibilities:Integrate Voice of Customer insights with behavioral analytics, market intelligence, and operational data to establish a comprehensive digital experience framework.Diagnose systemic adoption and trust barriers across digital touchpoints to improve user retention, service demand, and channel growth.Partner with product, marketing, and commercial teams to translate research findings into actionable go-to-market priorities and product optimizations.Facilitate cross-functional strategy sessions to convert complex quantitative and qualitative data into high-priority executive recommendationsQualifications:7+ years leading enterprise digital experience research, Voice of Customer programs, or customer insights initiatives.Deep expertise in qualitative research design, feedback collection, sentiment monitoring, and web/behavioral analytics tools.Proven track record of influencing cross-functional leaders to optimize digital activation, engagement, and conversion rates.Exceptional strategic communication skills with a bachelor's degree in business, marketing, design, or a related field.JobID: JN -092026-161973#LI-Cella#LI-SJ1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.ABOUT CELLAWe are passionate about connecting you with the right role at the right organization—and providing you great benefits for the great work you do. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.Cella is an award-winning leader in consulting, staffing and managed solutions for creative, marketing, digital and proposal development teams. We help people build meaningful careers and partner with companies to help them win. Our staffing solutions include freelance, contract, temporary, temp-to-hire and direct hire positions. Cella has earned the 2022 Best of Staffing Client and Talent 10-Year Diamond Awards—an honor earned by only 1% of staffing firms in the U.S. Cella is an equal opportunity employer.