Content Operations Specialist

BLR Holdings, Inc.; Austin (TX); On-site; USD 83,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Job summary

Cella by Randstad Digital is seeking a Content Operations Specialist contractor to support a multi-year digital transformation, bridging marketing, analytics, and technology teams to drive tagging, data layer architecture, measurement, and reporting.

Based in Denver or Austin, this onsite role (4 days per week) offers a 12-month W2 hourly contract with benefits and potential extension. You will write epics, user stories, and acceptance criteria for Agile/SAFe delivery.

Qualifications

• BRD 작성 및 기능 요구사항, 유저 스토리, 인수 criteria 작성 경험 필수
• Agile/SAFe 환경에서의 배포 지원 경험 필수
• 디지털 마케팅 플랫폼, CMS 또는 CX 생태계와의 작업 이력 필수

Responsibilities

• 비즈니스 목표, 측정 요구사항, 보고목표를 실행 가능한 유저 스토리로 도출
• 마케팅, 기술 및 분석 간 워크숍 주도 및 산출물 관리
• Agile/SAFe 팀의 백로그 정제, 스프린트 계획, 요구사항 확인, 결함 triage
• 태깅, 데이터 계층 및 측정 요구사항의 문서화 및 조정

Skills

BRD writing

Agile SAFe

Requirements gathering

Stakeholder alignment

Analytics tagging

Tools

Jira

Azure DevOps

Confluence

Miro

Figma

Excel

Adobe Analytics

Tealium

Google Analytics

Tag Management Systems

Job description

Location: Denver, CO or Austin, TX (onsite 4x per week)Job Type: 12-month W2 Hourly Contract (extension/conversion based on performance)Compensation Range: $60-65/hrBenefits: Health, Vision, Dental, 401(k), and more (https://shorturl.at/GMPcb)On behalf of our financial services client, we are seeking a Content Operations Specialist contractor to support a multi-year digital transformation initiative modernizing their public web ecosystem, content platforms, and customer experiences.Embedded within the MarTech Planning & Enablement Team (Delivery Track), you will serve as the critical bridge between business stakeholders, marketing teams, analytics SMEs, product managers, and technology partners. Over the next 12 months, your primary focus will be driving business requirements for tagging, data layer architecture, measurement, reporting, and tracking while creating development-ready epics, user stories, and acceptance criteria.Reporting Structure & Key PartnersReports to: MarTech Planning & Enablement Manager.Key Partners: Marketing Site Owners, Product Managers, Analytics & Data SMEs, MarTech Teams, Solution Architects, Engineering, QA/UAT Teams, and Compliance.Responsibilities:Requirements Gathering & Delivery SupportPartner with cross-functional teams to translate business objectives, measurement needs, and reporting goals into actionable user stories and acceptance criteria.Facilitate requirements-gathering workshops and working sessions across marketing, technology, and analytics.Lead backlog refinement, sprint planning, requirements clarification, and defect triage in support of Agile/SAFe teams.Maintain end-to-end traceability from business objectives through to technical implementation and testing.Tagging, Data Layer & MeasurementLead the documentation and coordination of analytics, tagging, and data layer requirements across web experiences.Collaborate with Analytics and MarTech teams to define tracking strategies, data dictionaries, measurement plans, and tagging specs.Ensure client journeys, conversion goals, and performance metrics are accurately captured in technical requirements.Validate that tracking requirements are fully integrated into development, QA/UAT testing, and release readiness.Stakeholder Alignment & GovernanceServe as the functional liaison between Marketing, Product, Engineering, Experience Design, Analytics, and Compliance.Identify risks, cross-team dependencies, and system impacts to keep delivery timelines on track.Establish consistent documentation and governance practices for performance tracking and reporting.Qualifications:Required Experience:5+ years of experience as a Business Systems Analyst, Product Analyst, or Digital Product Delivery Specialist.Strong expertise writing Business Requirements Documents (BRDs), functional requirements, user stories, acceptance criteria, process flows, and data requirements.Hands-on experience supporting delivery in Agile and/or SAFe environments.Demonstrated history working with digital marketing platforms, web redesign initiatives, CMS, or customer experience (CX) ecosystems.Technical & Tooling Expertise:Analytics & Tagging: Direct experience with Adobe Analytics, Tealium, Google Analytics, Tag Management Systems (TMS), Data Layers, and client/server-side tracking methods.Agile Management Tools: Jira, Azure DevOps, Confluence.Visual & Collaboration Tools: Miro, Figma, Excel.Technical Fundamentals: Understanding of API integrations, web data flows, system interactions, and metadata/taxonomy governance.Job ID: JN -092026-146100#LI-Cella#LI-KM1Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.ABOUT CELLAWe are passionate about connecting you with the right role at the right organization—and providing you great benefits for the great work you do. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.Cella is an award-winning leader in consulting, staffing and managed solutions for creative, marketing, digital and proposal development teams. We help people build meaningful careers and partner with companies to help them win. Our staffing solutions include freelance, contract, temporary, temp-to-hire and direct hire positions. Cella has earned the 2022 Best of Staffing Client and Talent 10-Year Diamond Awards—an honor earned by only 1% of staffing firms in the U.S. Cella is an equal opportunity employer.