Sr. Technical Analyst

TechDigital Group; Rahway (NJ, VA); Hybride; USD 120 000 - 180 000; Plein temps

Résumé du poste

TechDigital Group seeks a Senior Technical Analyst to support the deployment, validation, and release of a global Agilent OpenLAB CDS 2.x platform (OL:CDS). You will manage OL:CDS deployments, AIC builds, and troubleshooting efforts, coordinating with client teams to ensure lab migration plans are followed.

Responsibilities include authoring IQ/OQ test scripts, SDLC documentation, and 1:1 and group training. Travel to Rahway and West Point may be required for on-site work.

Qualifications

• Hands-on administration and support for Agilent OpenLAB CDS 2.x platforms.
• Experience configuring, deploying, upgrading, validating, and troubleshooting OL CDS 2.x systems.

Responsabilités

• Support configuration, build, validation, and release activities for OL:CDS platform releases.
• Manage lab deployment resources in AIC builds and troubleshooting.
• Coordinate with client project teams to ensure deployments meet migration plans.
• Author and execute IQ/OQ tests and maintain SDLC documentation.
• Provide on-site support for AIC PCs, deployment troubleshooting, and instrument connections.

Connaissances

OpenLAB CDS 2.x Admin

AWS/Microsoft Infra

GxP Validation & IQ/OQ

Outils

Confluence

JIRA

Xray/Vera

ServiceNow

Description du poste

Must Haves

• Agilent OpenLAB CDS 2.x Administration & Support
  Hands-on experience configuring, deploying, upgrading, validating, and troubleshooting Agilent OpenLAB CDS 2.x platforms, including instrument and software connectivity issues.


• Infrastructure & Cloud Management (Microsoft/AWS)
  Strong experience with Microsoft and AWS infrastructure, including cloud resource provisioning, platform architecture support, AIC deployments, and system administration.


• CSV/Validation & Regulated Environment Experience
  Proven experience in GxP-regulated environments with IQ/OQ documentation, test script authoring, and execution, UAT support, SDLC documentation, and chromatography system upgrades.

The Senior Technical Analyst will be responsible for supporting configuration, build, validation, & release activities for the successful release of a global enterprise Agilent OpenLAB CDS 2.x platform (OL:CDS), supporting and managing lab deployment resources in Agilent Instrument Controllers (AIC) builds, deployments, & troubleshooting efforts, and oversight of post-release operational/support activities.

Core Responsibilities

• Assist technical lead with OL:CDS platform architecture design.


• Request and configure AWS cloud resources for OL:CDS platform architecture and business work flow requirements.


• Manage daily/weekly activities of the OL:CDS deployment resources.


• Primary point of contact and technical support for the OL:CDS deployment resources (Acronis PC image build and use for AIC PCs, AIC deployment troubleshooting, and instrument connection troubleshooting).


• Coordination of activities with Client project core team to ensure AIC's are deployable according to lab migration plan.


• Responsible for authoring/execution of all requirement test scripts and SDLC documentation is completed.


• Interact with Client project core and extended teams, attending meetings as necessary.

Required Skills / Experience

• Direct experience with Microsoft & AWS products, services, infrastructure.


• 5+ years of experience configuring and supporting Agilent OpenLAB CDS 2.x platforms, including troubleshooting instrument & software connection issues.


• Strong understanding of supporting chromatography data systems with 400+ users and instruments in a pharmaceutical R&D space (GxP & non-GxP).


• Demonstrated supervisory experience of small teams.


• Proven experience with upgrading chromatography data systems in a regulated environment.


• Experience developing IQ/OQ test cases and supporting testers through UAT.


• Excellent written and verbal communication skills — able to explain technical configuration decisions to both technical and non-technical audiences.


• Ability to travel to Rahway and/or West Point, as necessary, for on-site efforts.


• Proven success producing IQ/OQ documentation and training materials, conducting 1:1 and group training sessions.


• Previous experience using Confluence, JIRA, Xray/Vera, and ServiceNow are a plus.