Sr. Technical Account Manager (TAM) (Fully Remote)

Redox; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% remote first culture

Unlimited time off

401k match

Medical/dental/vision

Paid parental leave

R^Charge sabbatical

Productivity stipends

Job summary

Redox is a healthcare interoperability platform enabling real-time data exchange for a broad network of customers. This remote-first role focuses on partnering with enterprise and scaling customers to drive post-sale success, while collaborating with internal teams to manage success plans and escalations.

The ideal candidate brings 5+ years of EHR integration experience, strong data-format knowledge (HL7v2, XML, X12, APIs), and a proactive mindset to identify new solutions in a dynamic

Qualifications

• 5+ years of deep EHR integration and workflow knowledge.
• Functional understanding of data formats like HL7v2, XML, X12, APIs.
• Ability to proactively identify new solutions and manage changing responsibilities.
• 100% remote first culture with unlimited flexible time off.
• 401k match, medical/dental/vision, and paid parental leave.
• R^Charge sabbatical and productivity stipends.

Responsibilities

• Pair with enterprise and scaling customers to execute all post-sale functions.
• Collaborate internally to manage customer success plans and escalations.
• Maintain internal documentation and create collateral for customers.

Skills

EHR integration

Workflow knowledge

APIs

Proactive problem solving

HL7v2

XML

X12

Tools

HL7v2

XML

X12

APIs

Job description

• Pair with Redox customers to navigate new interoperability standards and enable better patient care.
• Develop shared strategies to help customers reach scale and expand their use of Redox.
• Make a positive impact from day one as part of a collaborative and committed team.

Job Responsibilities:

• Partner with enterprise and scaling customers to execute all post-sale functions.
• Collaborate internally to manage customer success plans and escalations.
• Maintain internal documentation and create collateral for customers.

Required Skills & Experience:

• 5+ years of deep EHR integration and workflow knowledge.
• Functional understanding of data formats like HL7v2, XML, X12, APIs.
• Ability to proactively identify new solutions and manage changing responsibilities.
• 100% remote first culture with unlimited flexible time off.
• 401k match, medical/dental/vision, and paid parental leave.
• R^Charge sabbatical and productivity stipends.

Redox

Redox is a healthcare interoperability platform that connects and powers real-time healthcare data exchange across a network of 12,000+ systems and organizations. The company is a remote-first, collaborative team processing over 1.2 billion messages per month.