Senior Healthcare TAM - EHR Integration & Success

Redox; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

Redox is seeking a Senior Technical Account Manager to guide healthcare customers through the integration journey with our Engine platform. You will leverage your EHR knowledge and industry experience to design implementation strategies, drive successful data exchanges, and ensure customer goals are met.

You will collaborate with cross-functional teams, monitor customer health metrics, and enable customers to scale across multiple systems while aligning with interoperability standards and

Qualifications

• 5+ years of deep EHR integration and workflow knowledge.
• Experience expanding customers and building franchises.
• Familiarity with data formats and APIs (HL7v2, XML, X12, REST/SOAP).

Responsibilities

• Partner with enterprise and scaling customers to execute on all post-sale functions
• Act as a trusted collaborator with the customer to deliver ideal integration outcomes
• Collaborate internally to manage customer success plans and escalations
• Maintain internal documentation relating to customers and processes
• Create collateral for customer to use at scale
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers

Job description

Redox is seeking a Senior Technical Account Manager to guide healthcare customers through the integration journey with our Engine platform. You will leverage your EHR knowledge and industry experience to design implementation strategies, drive successful data exchanges, and ensure customer goals are met.

You will collaborate with cross-functional teams, monitor customer health metrics, and enable customers to scale across multiple systems while aligning with interoperability standards and