Senior Healthcare Interoperability TAM (Remote)

Redox; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Remote-first culture (US-based)

Unlimited Flexible Time Off

15+ observed holidays

R^Charge days (3-day weekends)

R^Charge sabbatical

401k match 50% up to 8%

Medical/Dental/Vision benefits on Day

HSA & FSA, Life, Disability

Parental Leave (16 weeks)

Productivity stipend & Wellness fund

Redox-issued MacBook

Team/company events

Job summary

Redox is a health tech company offering Redox Engine, a flexible interoperability platform enabling real-time healthcare data exchange. The Senior Technical Account Manager will partner with customers to drive successful integrations, navigate evolving standards, and scale adoption of Redox solutions.

You will leverage healthcare experience, EHR knowledge, and cross-functional collaboration to guide customers and expand their use of Redox capabilities.

Qualifications

• 5+ years of deep EHR integration and workflow knowledge
• Demonstrated experience expanding customers and building franchises
• Understanding of HL7v2, XML, X12, APIs
• Understanding of various healthcare workflows
• Ability to proactively identify new solutions, scopes, and processes for customers
• Interest in working with ambiguous and changing responsibilities and initiatives

Responsibilities

• Partner with enterprise and scaling customers to execute on all post-sale functions
• Act as a trusted collaborator with the customer to deliver ideal integration outcomes
• Collaborate internally to manage customer success plans and escalations
• Maintain internal documentation relating to customers and processes
• Create collateral for customer to use at scale
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers

Skills

EHR integration

Expansion of customers

HL7v2/XML/X12/APIs

Healthcare workflows

Identify new solutions

Adapt to changing responsibilities

Tools

GSuite

Jira/Confluence

Salesforce

Catalyst

Job description

Redox is a health tech company offering Redox Engine, a flexible interoperability platform enabling real-time healthcare data exchange. The Senior Technical Account Manager will partner with customers to drive successful integrations, navigate evolving standards, and scale adoption of Redox solutions.

You will leverage healthcare experience, EHR knowledge, and cross-functional collaboration to guide customers and expand their use of Redox capabilities.