Sr Tech Field Engineer

Techlink Systems Inc.; City of Syracuse (NY); On-site; USD 60,000 - 78,000; Full time

Job summary

Techlink Systems Inc. in Syracuse, NY is seeking a Sr Tech Field Engineer to service laptops and desktops on-site across the metro area. You will perform repairs such as replacing hard drives, motherboards and keyboards, and may do whole unit swaps or peripheral repairs.

Candidates must have their own reliable car and insurance, 1+ years of hands-on repair experience, and solid PC hardware/software knowledge, including Microsoft applications. Some clearances may be required.

Qualifications

• 1+ years hands-on experience with laptop/desktop break-fix.
• Knowledge of PC hardware and software, including Microsoft apps.
• Ability to resolve basic/non-complex problems as directed.
• Must have own reliable car and auto insurance.
• Client/government clearance may be required.

Responsibilities

• Repair laptops and desktops in the metro area.
• Replace hard drives, motherboards and keyboards.
• Perform whole unit swaps and peripheral repairs.
• Have reliable transportation to service the metro and surrounding areas.
• Close service tickets in real time in the Call Management system.

Skills

Laptop repair

Desktop repair

Hardware knowledge

Troubleshooting

Reliable transportation

Tools

Call management system

Job description

Job Title: Sr Tech Field Engineer
Location (On-site, Remote, or Hybrid?): Syracuse, NY (onsite)
Contract Duration: Contract until 02/27/2027

Key Responsibilities

• As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
• You may also perform whole unit swaps, repair or replace PC peripherals.
• Must have reliable transportation as this role services the metro and surrounding areas.
• Close service tickets in real time in the Call Management system using Company provide phone.

Key Qualifications

• Must have his/her OWN RELIABLE CAR and CAR INSURANCE
• 1+ Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
• Ability to resolve basic / non-complex problems as directed
• Client and/or governmental clearance may be required
• Police or criminal background verification clearance may be required