Sr. TEA

TEK Systems; Jacksonville (FL); Presencial; USD 47.000 - 56.000; Jornada completa

Descripción de la vacante

TEKsystems in Jacksonville seeks the Sr. TEA for an advanced leadership role within the TEA team. The position emphasizes steering operational processes and serving as a bridge to TES for escalations, ensuring timely problem resolution across both field and center.

Applicants must have at least 1 year in the Jacksonville Center and be ranked Exceeds Expectations; promotion requires TEM/NOM interview and approval. Compensation includes potential increases and growth within TEKsystems.

Formación

• Must have 1 year of tenure in the Jacksonville Center, and Exceed Expectations ranking on last performance review and/or competency review.

Responsabilidades

• The Sr. TEA will perform their traditional operational role and responsibilities and also be a team lead as it relates to the processes and technical components of the job.
• The Sr. TEA will be a strong partner to their TES for operational escalations from both the field and the center and drive problem resolution within their team.

Descripción del empleo

Overview

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Sr. TEA Promotion Criteria:

The Sr. TEA must have 1 year of tenure in the Jacksonville Center and also have been ranking as Exceeds Expectations on their last performance review and/or competency review to be considered for the promotion and will go through an interview with the TEM and NOM. The NOM will present the promotion nomination to the FSG Director for approval. Candidate must have superior coaching abilities as well as exceed in all operations. Candidate must have a strong understanding of policies and operating rhythm, commitment to TEKsystems core values and dedication to the FSG overall vision and mindset.

We will review SR. TEA promotions quarterly and the SR. CRA promotions will occur no sooner than 30 days within the role.

• Who can apply:
• This opportunity is open to the TEA & OBA teams within the TEK Jax Center (TEA and OBA only)

Responsibilities

Responsibilities:

The Sr. TEA will perform their traditional operational role and responsibilities and also be a team lead as it relates to the processes and technical components of the job. The Sr. TEA will be astrong partner to their TES for operational escalations from both the field and the center and drive problem resolution within their team.

Sr. TEA:

• Partners with TES group to identify operational trends, patterns and gaps along with providing solutions and advice based on role expertise
  • Attend TES meeting once a month to discuss – picks an operational agenda item for each month to discuss with TES group
• PeopleSoft Reporting
  • Cascade to respective TEA team and ensure updates are completed for the below reports, provide updates to TES once completed
• New Starts Report – review with respective TEA team to ensure all starts have been entered timely/accurately by end of day Monday
• Negative Hours Report – ensures updates/recoupment process has occurred for all new items on the report for respective TEA team
• Employee w/o Hours for 2 weeks – for respective TEA team, ensure any consultant that need to be finished has finished or reason provided as to why the consultant might be pulling to the report (extended leave, vacation, etc.)
• Missing Timecard Report – reviews missing timecards report for respective TEA team and ensures we have a plan to click as many hours to bill.
  • Assists with larger problem areas/offices by setting calls with that TEA, field and corporate partners as needed to help train on how to resolve/clean up an office
• Corporate/Analyst Reporting
  • Rate Letter Report – request updates from offices that have 10 rate letters or higher to determine the action plan for those markets
  • Broadcast Report – ensure weekly updates are occurring for any outstanding items
  • Late Finishes – follows up with respective TEA team to ensure all finishes or extension are completed in PeopleSoft by end of the week
• Started Cases Queue
  • Ensures the Started Cases queue is clean by each Friday at 4 p.m. local time
• Coach for all hew hire
  • Partners with TES to manage the onboarding process and provides coaching to all new hires for the TES team collectively

Qualifications

Qualification:

Must have 1 year of tenure in the Jacksonville Center, and Exceed Expectations ranking on last performance review and/or competency review.

Compensation:A TEA will move into the Sr. TEA comp bands upon promotion or receive a $3K increase depending on the associate’s current compensation.

($47,000-$56,000, with $4k bonus potential, paid quarterly)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. To view the EEO is the law poster click here. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail].

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.