Operations Support Supervisor

TEK Systems; Jacksonville (FL); On-site; USD 55,000 - 72,000; Full time

Job summary

TEKsystems in Jacksonville, FL is seeking an Operations Support Supervisor to oversee onboarding and time/expense processes, leading onboarding and expense associates, ensuring compliance and partnering with leadership to meet customer expectations.

The role emphasizes coaching, process improvement, and data accuracy as part of delivering seamless contractor lifecycle management for clients and internal partners.

Qualifications

• Minimum 2 years Field Support Group experience preferred.
• 4+ years leadership preferred.
• BA/BS in HR, Business, and Accounting preferred.

Responsibilities

• Oversee onboarding and off-boarding lifecycle for contractors.
• Manage end-to-end time and expense processes, including audits.
• Coach and develop Onboarding and Time & Expense Operations Associate teams.
• Ensure data integrity and compliance across processes.
• Collaborate with leadership to meet customer expectations.

Skills

Leadership

Team management

Time management

Process improvement

Analytical skills

Communication

Compliance

Education

BA/BS in HR

Job description

Overview

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Job Summary:

The Operations Support Supervisor provides direct oversight to the Onboarding Operations Associate and Time and Expense Associate. Managing onboarding activities as well as successful completion of related compliance requirements for their assigned team; and assist in resolving more complex time and expense related inquiries and escalated issues. The Operations Support Supervisor ensures superior customer experience as it relates to our candidates, contractors, clients, and internal partners. This position will partner with leadership to ensure fulfilment of customer expectations. The Operations Support Supervisor is responsible for interviewing, training, developing, and managing a team of Onboarding and Time and Expense Operations Associates.

Responsibilities

Key Responsibilities:

Process oversight

• Oversee the entire life cycle of contractor onboarding and off-boarding, including coordinating orientation, client compliance and off boarding activities


• Oversee end-to-end time capture and expense process for the assigned region, including collection, validation and adjustment of time and expense activities for the contractors deployed in the area


• Lead efforts involved with the annual audit process of time and expense filings


• Achieve excellence in operations through auditing the collection of business critical information and data integrity


• Provide input to process design and drive continuous process improvement focused on standardization and quality improvement, and implement changes where needed


• Serve as an escalation point for complex inquiries, issues in contractor onboarding, issues in time sheet, expense data, absence documentation etc.

Internal recruiting

• Recruit, interview, hire, counsel and terminate onboarding personnel on their assigned team


• Ensure the consistency, quality, and timeliness of new hire onboarding process

Coaching and development

• Coach and supervise Onboarding and Time and Expense Operations Associate team for the given Practice; hold resources accountable for job function through assessing areas of strength and improvement


• Responsible for continued education and development of Onboarding and Time and Expense Operations Associate, including regular performance assessment and goal setting


• Set expectations, ensure compliance, and recognize successes as it relates to performance management

Reporting and communications

• Manage and enforce policies and procedures


• Review and deliver relevant reports to Sr. CSS/RFM


• Develop and build strong stakeholder relationships in critical functions across the organization where collaboration is essential for success


• Manage communications on complex issues with delivery/account manager/recruiter throughout the process

Qualifications

Competencies:

• Strong problem solving and analytical skills


• Relationship management experience with customer focus


• Capability of working in a team oriented environment that is fair, open and honest


• Thorough knowledge of business policies and human resource practices


• Excellent leadership and interpersonal skills


• Excellent written/oral communication and interpersonal skills


• Strong decision making ability; is looked to for direction in a crisis


• Ability to initiate action in order to accomplish goals or develop self without explicit instructions


• Integrity and ability to maintain confidentiality and personal credibility


• Ability to maintain professional relationships with internal and external customers


• Ability to tackle complex issues and develop innovative, practical solutions


• Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers


• Understanding how information impacts the operating company and how data will be used to support operating company decisions


• Action and detail oriented; able to prioritize while handling multiple tasks

Compensation:

$55k-$72k with $5k annual bonus paid quarterly

Qualifications:

• A minimum of 2 years Field Support Group experience preferred


• 4+ years leadership preferred


• BA/BS degree in Human Resources, Business, and Accounting preferred

Personal Attributes:

• Natural team player


• Honest and open


• Self-starter


• Critical thinker


• Flexible


• Self-Aware

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. To view the EEO is the law posterclick here. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail].

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.