Sr Svc Agent/Non-DOT

Federal Express Corporation; Lansing (MI); On-site; USD 24,000 - 34,000; Full time

Job summary

Federal Express Corporation in Lansing, MI is seeking a customer service associate to provide accurate information and assistance to customers, respond to inquiries, and resolve issues while supporting station operations. The role includes selling services and performing administrative tasks to ensure smooth daily workflows.

The position is full-time with a 1300-2100 shift, some Saturdays required, and requires the ability to lift up to 50 lbs and handle heavier packages with equipment or

Qualifications

• High school diploma or GED is required.
• Ability to operate computer terminal.
• Ability to lift up to 50 lbs and to handle heavier packages with equipment or assistance.
• Strong communication and interpersonal skills.

Responsibilities

• Provide accurate information and assistance to customers, including answering inquiries, resolving problems and selling company services.
• Perform administrative support functions necessary for efficient station operations.
• Perform other duties as assigned.

Skills

Computer terminal

Lifting 50 lbs

Package handling

Customer relations

Education

High School Diploma/G.E.D.

Job description

Job Duties

Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills And Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.

Preferred Qualifications

Pay Transparency

$21.28 / hour

Additional Details

Full-time, Mon-Fri 1300-2100, some Sat required. The desired location for this position would be Lansing, MI. Employees will be required to work at the FedEx location five days a week

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)