Sr Svc Agent/Non-DOT

Federal Express Corporation; Bismarck (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation is seeking a staff member to provide accurate customer information and assistance, including handling inquiries, problem resolution, and promoting FedEx services. The role supports station operations with essential administrative tasks and related duties.

Schedule is Monday through Friday, 9:30am–4pm. Applicants should be capable of lifting up to 50 lbs with or without assistance and have strong communication skills; FedEx is an Equal Opportunity Employer.

Qualifications

• High School Diploma or GED required.
• Ability to operate a computer terminal and basic software.
• Ability to lift 50 lbs and handle packages above 50 lbs with equipment or assistance.
• Good interpersonal and communication skills.

Responsibilities

• Provide accurate information and assistance to customers, respond to inquiries and resolve problems.
• Support station operations with administrative tasks and other duties as assigned.
• Contribute to selling company services when appropriate.

Skills

Customer interaction

Computer skills

Heavy lifting (50 lbs)

Education

High School Diploma/G.E.D.

Job description

Job Duties

Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Job Duties

Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills And Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.

Additional Details:

Schedule: Monday - Friday 9:30am - 4pm

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)