Sr Strategic Account Manager

J.B. Hunt Transport; West Orange (NJ); On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Job summary

J.B. Hunt Transport in the United States (New Jersey) seeks a Sr Strategic Account Manager to manage top strategic customer relationships and drive value via cross-functional collaboration across field operations.

You will own processes that enhance client satisfaction and identify methods to improve service, productivity and cost efficiency. The role requires strong performance in sales strategy, cross-functional influence, and the ability to lead complex accounts with long-term solutions.

Qualifications

• 3–4 years in Supply Chain/Logistics, Transportation Sales, Account Management or related field.
• Sales experience with large, strategic accounts preferred.
• Valid driver's license with clean motor vehicle record per JBH standards.

Responsibilities

• Provide regular reporting/presentations with cost studies, KPIs, and utilization metrics.
• Engage in daily/weekly capacity forecast planning with the customer.
• Ensure accurate invoicing and timely reporting; resolve issues with the customer.
• Lead onboarding and implementation of new business and clients.
• Provide data for contract renewals and rate adjustments; prepare operating assumptions.

Skills

Supply chain/logistics experience

Account management

Transportation sales

Education

Bachelor's degree in Business Administration/Management

Bachelor's degree in Business Communications

Bachelor's degree in Marketing

Bachelor's degree in Supply Chain Management

Bachelor's degree in Transportation Logistics

Job description

Job Title: Sr Strategic Account Manager

Department: Sales, Marketing & Product Management

Country: United States of America

State/Province: New Jersey

City: West Orange

Full/Part Time: Full time

Job Summary:

Under general supervision, the Sr Strategic Accounts Manager (SSAM) is responsible for managing client satisfaction for a specifically assigned strategic customer(s). This position is responsible for managing client satisfaction for our largest, most complex & long-term service solutions. The SSAM will develop, maintain and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client. A successful SSAM will search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost. The incumbent has demonstrated performance, sales strategy execution, and cross-functional influence.

Job Description:

Key Responsibilities:

• Provide regular reporting/presentations as requested by customer and internal stakeholders. Include cost studies, measurement tools, key performance indicators, and utilization metrics.
• Engage in daily and weekly capacity forecast planning and execution with the customer.
• Ensure accurate, timely invoicing and reporting is provided to the customer and, when needed, engage with the customer to resolve issues.
• Lead implementation efforts for the successful onboarding of new business and clients.
• Provide data used for contract renewals, rate increases and to evaluate changes in business by preparing operating assumptions for the account.
• Oversee & execut the implementation and measurement of key performance indicators that support recommendations to drive out costs and add value to the customer.
• Create and facilitate internal/external conversations regarding account assessments mid-year business reviews, contract renewals, and new business opportunities.
• Guide pricing and proposal activity for the most complex clients & service solutions.
• Leverage knowledge of the client portfolio and industry and market intelligence data to develop strategies for account growth, retention, and profitability.
• Use subject matter expertise to mentor and lead peers on the client team.

Qualifications:

Minimum Qualifications:

• 3-4 years Supply Chain/Logistics, Transportation Sales, Account Management or related experience; must posses a valid driver's license with a clean motor vehicle record as per JBH standards.

Preferred Qualifications:

• Bachelors Degree & 5+ years Supply Chain/Logistics, Transportation Sales, Account Management or related experience; 5+ experience working with dedicated contract/managed logistics customers; must posses a valid driver's license with a clean motor vehicle record as per JBH standards.

The expected starting pay range for this position is between $90,200 - $112,700.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education:

• Bachelors: Business Administration/Management
• Bachelors: Business Communications
• Bachelors: Marketing
• Bachelors: Supply Chain Management
• Bachelors: Transportation Logistics

Work Experience:

• Customer Service/Account Manager
• Dedicated Transportation
• Transportation/Logistics

Job Opening ID: 00651220 Sr Strategic Account Manager (Open)

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.