Sr Strategic Account Manager

J.B. Hunt Transport, Inc.; West Orange (NJ); On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

medical benefit

dental benefit

vision benefit

401(k) retirement plan

life insurance

short-term and long-term disability

Job summary

J.B. Hunt Transport, Inc. in West Orange, New Jersey is seeking a Sr Strategic Account Manager to lead strategic client relationships for our largest accounts, align internal teams, and drive value through service solutions.

The role focuses on improving customer service, productivity, and cost reduction by deploying innovative methods. You will deliver regular reporting, forecast capacity, assist with invoicing, and guide pricing for complex accounts while supporting contract renewals and

Qualifications

• Minimum 3–4 years in Supply Chain/Logistics, Transportation Sales, Account Management or related field.
• Must possess a valid driver's license with a clean motor vehicle record.
• Bachelor's degree preferred with 5+ years in relevant roles.

Responsibilities

• Provide regular reporting and presentations with KPIs, cost studies, and utilization metrics.
• Engage in daily/weekly capacity forecast planning with the customer.
• Ensure accurate invoicing and reporting to the customer; resolve issues as needed.
• Lead onboarding implementations for new business and clients.
• Support contract renewals, rate increases, and operating assumptions for accounts.
• Oversee KPI measurement to drive out costs and add value for the customer.
• Facilitate conversations on account assessments, mid-year reviews, renewals, and new opportunities.
• Guide pricing and proposal activity for complex clients and services.
• Develop growth, retention, and profitability strategies using client data and market intelligence.

Skills

Client relationship management

Strategic account management

Cross-functional collaboration

Sales forecasting

Cost reduction initiatives

Education

Bachelors in Business Administration

Bachelors in Marketing

Bachelors in Transportation/Logistics

Bachelors in Business Communications

Job description

Job Title: Sr Strategic Account Manager Department: Sales, Marketing & Product Management Country: United States of America State/Province: New Jersey City: West Orange Full/Part Time: Full time

Job Summary

Under general supervision, the Sr Strategic Accounts Manager (SSAM) is responsible for managing client satisfaction for a specifically assigned strategic customer(s). This position is responsible for managing client satisfaction for our largest, most complex & long-term service solutions. The SSAM will develop, maintain and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client. A successful SSAM will search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost. The incumbent has demonstrated performance, sales strategy execution, and cross-functional influence.

Key Responsibilities

• Provide regular reporting/presentations as requested by customer and internal stakeholders. Include cost studies, measurement tools, key performance indicators, and utilization metrics.
• Engage in daily and weekly capacity forecast planning and execution with the customer.
• Ensure accurate, timely invoicing and reporting is provided to the customer and, when needed, engage with the customer to resolve issues.
• Lead implementation efforts for the successful onboarding of new business and clients.
• Provide data used for contract renewals, rate increases and to evaluate changes in business by preparing operating assumptions for the account.
• Oversee & execut the implementation and measurement of key performance indicators that support recommendations to drive out costs and add value to the customer.
• Create and facilitate internal/external conversations regarding account assessments mid-year business reviews, contract renewals, and new business opportunities.
• Guide pricing and proposal activity for the most complex clients & service solutions.
• Leverage knowledge of the client portfolio and industry and market intelligence data to develop strategies for account growth, retention, and profitability.
• Use subject matter expertise to mentor and lead peers on the client team.

Qualifications

The expected starting pay range for this position is between $90,200 - $112,700.

• Minimum Qualifications: 3-4 years Supply Chain/Logistics, Transportation Sales, Account Management or related experience; must posses a valid driver's license with a clean motor vehicle record as per JBH standards.
• Preferred Qualifications: Bachelors Degree & 5+ years Supply Chain/Logistics, Transportation Sales, Account Management or related experience; 5+ experience working with dedicated contract/managed logistics customers; must posses a valid driver's license with a clean motor vehicle record as per JBH standards.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• Bachelors: Business Administration/Management
• Bachelors: Business Communications
• Bachelors: Marketing
• Bachelors: Supply Chain Management
• Bachelors: Transportation Logistics

Work Experience

• Customer Service/Account Manager
• Dedicated Transportation
• Transportation/Logistics

Job Opening ID: 00651220 Sr Strategic Account Manager (Open)

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country.

There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt? We are a leading transportation and logistics company for one simple reason – our people.

The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for? We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level.