Sr Strategic Account Manager

J.B. Hunt; West Orange (NJ); On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Parental leave

Paid holidays

Job summary

J.B. Hunt is seeking a Sr Strategic Account Manager to manage satisfaction and relationships with its largest, most complex clients. You will own end-to-end account strategy, drive value, and coordinate cross-functional teams to improve service and reduce costs.

The role emphasizes annual planning, contract renewals, and collaboration with field operations, with opportunities for bonus based on profitability and volumes.

Qualifications

• 3-4 years in supply chain/logistics, transportation sales or account management; valid driver's license with clean MVR.
• Bachelor's Degree & 5+ years in supply chain/logistics, transportation sales or account management.
• 5+ years experience with dedicated contract/managed logistics customers.

Responsibilities

• Provide regular reporting/presentations with cost studies, KPIs, and utilization metrics.
• Engage in daily/weekly capacity forecast planning and execution with the customer.
• Ensure accurate invoicing and reporting; resolve issues with the customer as needed.
• Lead onboarding of new business and clients.
• Provide data for contract renewals, rate increases, and evaluate changes in business.
• Oversee KPI implementation to drive out costs and add value.
• Lead mid-year reviews, contract renewals, and new business opportunities.
• Guide pricing and proposal activity for complex clients and service solutions.
• Leverage client portfolio and market data to develop growth, retention, and profitability strategies.
• Mentor and lead peers on the client team.

Skills

Supply Chain/Logistics

Transportation Sales

Account Management

Education

Bachelor's Degree

Business Administration/Management

Supply Chain Management

Transportation Logistics

Marketing

Job description

Job Summary: Under general supervision, the Sr Strategic Accounts Manager (SSAM) is responsible for managing client satisfaction for a specifically assigned strategic customer(s). This position is responsible for managing client satisfaction for our largest, most complex & long-term service solutions. The SSAM will develop, maintain and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client. A successful SSAM will search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost. The incumbent has demonstrated performance, sales strategy execution, and cross-functional influence.

Job Description:

Key Responsibilities:

• Provide regular reporting/presentations as requested by customer and internal stakeholders. Include cost studies, measurement tools, key performance indicators, and utilization metrics.
• Engage in daily and weekly capacity forecast planning and execution with the customer.
• Ensure accurate, timely invoicing and reporting is provided to the customer and, when needed, engage with the customer to resolve issues.
• Lead implementation efforts for the successful onboarding of new business and clients.
• Provide data used for contract renewals, rate increases and to evaluate changes in business by preparing operating assumptions for the account.
• Oversee & execut the implementation and measurement of key performance indicators that support recommendations to drive out costs and add value to the customer.
• Create and facilitate internal/external conversations regarding account assessments mid-year business reviews, contract renewals, and new business opportunities.
• Guide pricing and proposal activity for the most complex clients & service solutions.
• Leverage knowledge of the client portfolio and industry and market intelligence data to develop strategies for account growth, retention, and profitability.
• Use subject matter expertise to mentor and lead peers on the client team.

Qualifications:

Minimum Qualifications: 3-4 years Supply Chain/Logistics, Transportation Sales, Account Management or related experience; must posses a valid driver's license with a clean motor vehicle record as per JBH standards.

Preferred Qualifications: Bachelors Degree & 5+ years Supply Chain/Logistics, Transportation Sales, Account Management or related experience; 5+ experience working with dedicated contract/managed logistics customers; must posses a valid driver's license with a clean motor vehicle record as per JBH standards.

The expected starting pay range for this position is between $90,200 - $112,700.

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

Education:

Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Marketing

Work Experience:

Dedicated Transportation, Transportation/Logistics, Customer Service/Account Manager

Job Opening ID:

00651220 Sr Strategic Account Manager (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

About Us

Better benefits, clear career paths and a people-first culture, because we are Driven for You™.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.