Sr. Specialty Solutions Engineer - Observability

Thinkahead; Irvine (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid time off

Paid parental and caregiver leave

Job summary

Thinkahead is seeking a Sr. Observability Solutions Engineer (SSE) to leverage observability technologies like Datadog and Dynatrace. The SSE plays a vital role in designing complex solutions and integrating them across vendors for our clients.

Responsibilities include supporting the sales team, developing relationships with stakeholders, and mentoring entry-level members. Competitive USA employment benefits such as medical coverage and a 401(k) plan are offered.

Qualifications

• Possess strong product/technology/industry knowledge.
• Ability to design solutions based on customer needs.
• Expertise as a consultant for clients, advising on technical solutions.

Responsibilities

• Participate actively in service delivery teams.
• Design and architect technical solutions for clients.
• Support sales teams with technical solutions.

Skills

Product/technology/industry knowledge

Expertise in observability technologies (Datadog, Dynatrace, Chronosphere)

Excellent written and verbal communication skills

Experience with automation and advanced configuration management tools

Technical aptitude

Tools

Visio

PowerPoint

Splunk (Enterprise and Cloud)

Job description

Sr. Observability Solutions Engineer (SSE)

The AHEAD Sr. Observability Solutions Engineer (SSE) will be focused on technologies such as Datadog, Dynatrace, Chronosphere, etc. The SSE is considered a subject matter expert in these areas with responsibility for selling and designing complex solutions. The SSE is also considered an organizational thought leader for their specialty area.

Must be in PST.

Responsibilities

• Active participation in the AHEAD SSE and service delivery teams
• Be a thought leader for AHEAD clients, responsible for designing, architecting technical solutions
• Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
• Develop relationships with other Observability SSE team members, leaders, and partners in support of sales objectives
• Strategize and execute technical sales calls
• Complete required pre‑sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately
• Qualify sales opportunities in terms of customer technical requirements, decision‑making process, and funding
• Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management
• Participate in the mentorship of entry‑level team members

Qualifications

• Possess strong, detailed product/technology/industry knowledge
• Knowledge of job‑associated software and applications
• Travel required up to 30%
• Expertise in observability technologies such as Datadog, Dynatrace, Chronosphere, New Relic, Splunk, etc
• Expertise in Splunk Enterprise, Splunk Cloud, and Splunk Enterprise Security
• Expertise as a consultant for clients, advising on technical solutions and participating in pre‑sales and solution development
• Enterprise experience with Cloud Infrastructure, networking and system administration
• Experience with architecture leadership that brings together and integrates solutions across multiple vendors
• Ability to evaluate new technologies and provide internal training
• Ability to understand customer needs, define requirements, and design solutions
• Ability to develop and present architectural recommendations and implementation/assessment services
• Excellent written and verbal communication skills
• Excellent presentation skills
• Extensive experience with Visio and PowerPoint
• Strong technical aptitude
• Provide technical leadership assuring quality, maximizing team output
• Self‑motivated
• Cribland Big Panda experience a plus
• Experience with automation and advanced configuration management tools are a plus

Benefits

USA Employment Benefits include:

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.