Sr. Specialist, Learning & Inclusion TLC - Technology & Solutions

Consolidated Edison Company of New York; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Specialist in Emerging Technologies to lead an immersive learning lab. This exciting role focuses on utilizing cutting-edge VR/AR technologies to enhance training programs, ensuring employees can practice complex procedures safely. The ideal candidate will collaborate with various departments and external vendors to integrate innovative solutions into existing frameworks. With a strong emphasis on project management and continuous improvement, this position offers a unique opportunity to influence employee development and operational efficiency in a dynamic setting. If you're passionate about technology and training, this role is perfect for you.

Qualifications

• 3+ years of experience in VR/AR technologies or related fields.
• Experience in project management and training program development.

Responsibilities

• Manage the immersive learning lab and oversee daily operations.
• Develop and implement innovative training programs using advanced technologies.

Skills

Communication Skills

Analytical Skills

Problem-Solving

Project Management

Interpersonal Skills

Education

Bachelor's Degree in Computer Science

Associate's Degree in Engineering

Tools

MS Office (Word, Excel, PowerPoint)

PowerApps

Power Automate

Job description

Overview

The Senior Specialist, Emerging Technologies, will be responsible for overseeing and managing the immersive learning lab, focusing on a range of advanced technologies including virtual and augmented reality (VR/AR), interactive displays, tablets, interactive whiteboards, and collaboration tools. This role involves developing and implementing innovative training programs, ensuring the effective use of these technologies for hands-on training simulations, collaborating with various departments, interacting with external vendors, and coordinating projects to enhance employee skills and operational efficiency.

Responsibilities

Core Responsibilities

• Manage Immersive Learning Lab: Oversee the daily operations of the immersive learning lab, ensuring the effective use of VR/AR, interactive displays, tablets, interactive whiteboards, and collaboration tools for training and development purposes.
• Develop Training Programs: Design and implement training programs that utilize these technologies to simulate high-risk scenarios, allowing employees to practice complex procedures safely and build competence before moving into real-world environments.
• Collaborate with Departments: Work closely with other departments, including IT, HR, and operational units, to integrate these training solutions into existing training frameworks and ensure alignment with organizational goals.
• Interact with External Vendors: Establish and maintain relationships with external vendors to source and implement the latest VR/AR and other relevant technologies, ensuring the lab is equipped with cutting-edge tools and resources.
• Project Coordination: Coordinate and manage projects related to the implementation and enhancement of immersive learning technologies, ensuring timely delivery and successful execution.
• Evaluate and Improve: Continuously assess the effectiveness of training programs, gather feedback, and make necessary adjustments to improve training outcomes and employee performance.
• Stay Current with Technology: Keep abreast of the latest developments in VR/AR and other relevant technologies, identifying opportunities to incorporate new advancements into the training programs.
• Provide Expert Guidance: Act as a subject matter expert on these technologies, providing guidance and support to other team members and departments as needed.
• Perform other related tasks and assignments, as required and as determined by job title.

Qualifications

Required Education/Experience

• Bachelor's Degree in a related field such as Computer Science, Engineering, or Education. Advanced degrees or certifications in VR/AR or other relevant technologies are a plus and 3 years of relevant work experience or
• Associate's Degree in a related field such as Computer Science, Engineering, or Education. Advanced degrees or certifications in VR/AR or other relevant technologies are a plus and 4 years of relevant work experience.

Relevant Work Experience

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, interact with external vendors, and present complex information clearly - Required
• Strong analytical and problem-solving skills, with the ability to identify and address issues related to training programs - Required
• Strong organizational, administrative, decision making and interpersonal skills, with attention to detail and a solid teamwork approach - Required
• Proven experience in managing projects involving VR/AR and other advanced technologies, preferably in a training or educational setting. Experience with immersive learning technologies and hands-on training simulations is highly desirable - Preferred
• Strong project coordination and management skills, with the ability to oversee multiple projects and ensure their successful completion - Preferred
• Proficient in MS Office Word, Excel, PowerPoint, PowerApps, & Power Automate - Preferred

Licenses and Certifications

• Driver's License Required

Physical Demands

• Ability to push, pull, and lift up to 25 pounds
• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Stand to use/operate office equipment for the duration of the workday
• Ability to read small print and symbols
• Work rotating shifts, including nights, midnights, weekends and holidays

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able and willing to travel within Company service territory, as needed.