Sr. Specialist, Learning & Inclusion TLC - Technology & Solutions

Orange & Rockland; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Specialist in Emerging Technologies to lead an immersive learning lab focused on cutting-edge VR and AR technologies. This role involves designing training programs that simulate high-risk scenarios, collaborating with various departments, and managing projects to enhance employee skills. The ideal candidate will have a strong background in technology and education, excellent communication skills, and a passion for innovative learning solutions. Join a dynamic team committed to operational excellence and a superior customer experience, and help shape the future of training in the organization.

Qualifications

• Bachelor's or Associate's Degree in relevant fields with experience in VR/AR.
• 3-4 years of relevant work experience in training or educational settings.

Responsibilities

• Oversee daily operations of the immersive learning lab using VR/AR technologies.
• Develop and implement innovative training programs for employee skill enhancement.

Skills

Communication Skills

Analytical Skills

Project Management

Problem-Solving

Interpersonal Skills

Education

Bachelor's Degree in Computer Science

Associate's Degree in Engineering

Tools

MS Office Suite

PowerApps

Power Automate

Job description

The Senior Specialist, Emerging Technologies, will be responsible for overseeing and managing the immersive learning lab, focusing on a range of advanced technologies including virtual and augmented reality (VR/AR), interactive displays, tablets, interactive whiteboards, and collaboration tools. This role involves developing and implementing innovative training programs, ensuring the effective use of these technologies for hands-on training simulations, collaborating with various departments, interacting with external vendors, and coordinating projects to enhance employee skills and operational efficiency.
Core Responsibilities

• Manage Immersive Learning Lab: Oversee the daily operations of the immersive learning lab, ensuring the effective use of VR/AR, interactive displays, tablets, interactive whiteboards, and collaboration tools for training and development purposes.


• Develop Training Programs: Design and implement training programs that utilize these technologies to simulate high-risk scenarios, allowing employees to practice complex procedures safely and build competence before moving into real-world environments.


• Collaborate with Departments: Work closely with other departments, including IT, HR, and operational units, to integrate these training solutions into existing training frameworks and ensure alignment with organizational goals.


• Interact with External Vendors: Establish and maintain relationships with external vendors to source and implement the latest VR/AR and other relevant technologies, ensuring the lab is equipped with cutting-edge tools and resources.


• Project Coordination: Coordinate and manage projects related to the implementation and enhancement of immersive learning technologies, ensuring timely delivery and successful execution.


• Evaluate and Improve: Continuously assess the effectiveness of training programs, gather feedback, and make necessary adjustments to improve training outcomes and employee performance.


• Stay Current with Technology: Keep abreast of the latest developments in VR/AR and other relevant technologies, identifying opportunities to incorporate new advancements into the training programs.


• Provide Expert Guidance: Act as a subject matter expert on these technologies, providing guidance and support to other team members and departments as needed.


• Perform other related tasks and assignments, as required and as determined by job title.

Required Education/Experience

• Bachelor's Degree in a related field such as Computer Science, Engineering, or Education. Advanced degrees or certifications in VR/AR or other relevant technologies are a plus and 3 years of relevant work experience or


• Associate's Degree in a related field such as Computer Science, Engineering, or Education. Advanced degrees or certifications in VR/AR or other relevant technologies are a plus and 4 years of relevant work experience.

Relevant Work Experience

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, interact with external vendors, and present complex information clearly - Required


• Strong analytical and problem-solving skills, with the ability to identify and address issues related to training programs - Required


• Strong organizational, administrative, decision making and interpersonal skills, with attention to detail and a solid teamwork approach - Required


• Proven experience in managing projects involving VR/AR and other advanced technologies, preferably in a training or educational setting. Experience with immersive learning technologies and hands-on training simulations is highly desirable - Preferred


• Strong project coordination and management skills, with the ability to oversee multiple projects and ensure their successful completion - Preferred


• Proficient in MS Office Word, Excel, PowerPoint, PowerApps, & Power Automate - Preferred

Licenses and Certifications

• Driver's License Required

Physical Demands

• Ability to push, pull, and lift up to 25 pounds


• Ability to push, pull, and lift up to 40 pounds


• Sit or stand to answer a phone for the duration of the workday


• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday


• Possess manual dexterity and the ability to use hands for the duration of the workday


• Ability to stoop, bend, reach, and kneel throughout the workday


• Stand to use/operate office equipment for the duration of the workday


• Ability to read small print and symbols


• Work rotating shifts, including nights, midnights, weekends and holidays

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.


• Must be able and willing to travel within Company service territory, as needed.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.