Sr Specialist Field Engineering

RENK; Camby (IN); Remote; USD 55,000 - 85,000; Full time

Job summary

An innovative company is seeking a dedicated Field Service Specialist to provide both onsite and remote technical support for industrial and marine gear systems. This role involves diagnosing equipment issues, performing maintenance, and ensuring optimal performance through effective communication and problem-solving skills. Join a forward-thinking team where your expertise will contribute to high-quality service and customer satisfaction. If you're self-motivated and ready to tackle challenges in a dynamic environment, this position offers a unique opportunity for professional growth.

Qualifications

• 8+ years of experience or 6+ years with a Bachelor's degree.
• Ability to obtain security clearance and travel within the US.

Responsibilities

• Diagnose and repair equipment faults and perform maintenance services.
• Document service activities and maintain tool inventory.

Skills

Mechanical Knowledge

Communication Skills

Problem-Solving Skills

Multitasking

Decision-Making

Education

Associates Degree

Bachelor's Degree

Tools

Microsoft Office Suite

High Torque Hydraulic Tools

Measurement Tools

Job description

Job Description:

The Field Service Specialist is a remote position reporting to the Service Manager, providing onsite and remote technical/engineering assistance, urgent repairs, corrective maintenance, and material handling for RENK Industrial and Marine Gears across the US and North America.

Essential Functions:

1. Diagnose, assess, and repair equipment faults.
2. Perform scheduled maintenance services.
3. Execute mechanical, electrical, hydraulic, and control tasks, including repair, maintenance, commissioning, assembly, installation checks, alignment, tooth contact setting, electrical signal testing, troubleshooting, and repairs.
4. Document service activities in the Customer Relations Management (CRM) system.
5. Create and update service reports as necessary.
6. Maintain tool inventory and ensure equipment calibration.
7. Participate in customer technical review meetings as needed.
8. Visit vendor sites for technical and commercial clarifications upon request.

Qualifications:

• Associates Degree with 8+ years of relevant experience or Bachelor's Degree with 6+ years of relevant experience; relevant education and experience may be substituted.
• At least 2 years of experience with assembly, testing, troubleshooting, maintenance, or repair of gear systems or similar equipment.
• Proficiency in Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Willingness to travel within the continental US.
• Ability to move freely within the service environment without accommodations.
• Ability to obtain security clearance.
• Fluent in English, both written and spoken.
• Ability to multitask, think quickly, and work independently.
• Strong decision-making, problem-solving, and professionalism skills.
• Self-motivated with good interpersonal skills and a positive attitude.
• Excellent prioritization skills to ensure timely task completion.
• High level of honesty, reliability, tactfulness, and confidentiality.
• Basic mechanical knowledge; understanding of hydraulics, transmission, gear drive parts, and performance parameters.

Preferred Additional Skills:

• Experience with high torque hydraulic tools, torque wrenches, rigging, and cranes.
• Experience with measurement tools like micrometers, line bore gauges, laser alignment, and vibration measurement devices.
• Electrical measurement and troubleshooting skills.
• Manufacturing experience, especially in assembly and testing of large gear drive systems.

RENK Systems Corporation advocates for equal employment opportunity and prohibits discrimination based on race, color, religion, sex, national origin, disability, age, political beliefs, or familial status.