Sr Specialist-Communications (Brand & Creative Services)

FedEx Freight, Inc.; Southwind (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

FedEx Freight, Inc. is seeking a communications professional to develop and implement internal and external communications strategies at a Memphis, TN location. The role focuses on increasing brand awareness across audiences and improving employee engagement.

You will collaborate with SMEs and leaders to shape messages, manage plans, and report results, while ensuring legal and policy compliance and maintaining confidentiality. Some travel and on-site work are expected.

Qualifications

• Bachelor's degree in communications, public relations, marketing, journalism, English or related field plus three years' agency/in house public relations or communications experience; experience in a corporate environment preferred
• Communications planning and communications project management experience
• Relationship management experience with external agencies, vendors, clients or business partners preferred
• Excellent organizational, creative and human relations skills
• Proven communicator with excellent written and verbal communication skills
• Comprehensive knowledge of Microsoft
• Working knowledge of intranet and major social media platforms (e.g. Facebook, Twitter, Instagram, etc.) preferred
• Ability to maintain a high degree of confidentiality and discretion
• Ability to work independently and as a team member
• Depending on internal or external communications focus, other knowledge, skills and experience may be required

Responsibilities

• Compose, adapt, and share internal and external-facing narratives; influence executive tone of voice in written and oral communications across internal and external channels
• Present communications plans, execute strategies and tactics and report performance results to senior level leadership and other departments
• Research and identify communications opportunities and determine appropriate strategies and solutions
• Consult with subject matter experts (SMEs) across the company to identify key messages and align communications plans with various initiatives
• Proofread, edit and ensure communications are approved at all levels prior to execution
• Identify and track communications success metrics and program performance measures to evaluate program effectiveness and to integrate into future initiatives
• Provide support for issues in crisis communications; respond to media inquiries
• Assist with developing public relations strategy and planning, and provide strategic communications counsel
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Skills

Communications planning

Project management

Relationship management

Written communication

Verbal communication

MS Office

Social media

Confidentiality

Independent work

Team collaboration

Education

Bachelor's degree or equivalent in Communications, Public Relations, Marketing, Journalism, English or related field

Tools

DAM platforms

Job description

This position will be domiciled at a FedEx Freight location in Memphis, TN. You will be required to work at a FedEx Freight Location several times per week.

POSITION OVERVIEW

Develop and implement internal and/or external communications strategies that increase brand awareness among multiple audiences as well as employee engagement.

ESSENTIAL FUNCTIONS

• Compose, adapt, and share multiple internal and external-facing narratives; influence executive tone of voice in written and oral communications across internal and external channels


• Present communications plans, execute strategies and tactics and report performance results to senior level leadership and other departments


• Research and identify communications opportunities and determine appropriate strategies and solutions


• Consult with subject matter experts (SMEs) across the company to identify key messages and align communications plans with various initiatives


• Proofread, edit and ensure communications are approved at all levels prior to execution


• Identify and track communications success metrics and program performance measures to evaluate program effectiveness and to integrate into future initiatives


• Provide support for issues in crisis communications; respond to media inquiries


• Assist with developing public relations strategy and planning, and provide strategic communications counsel


• Comply with all applicable laws/regulations, as well as company policies/procedures


• Perform other duties as required Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Bachelor's Degree or equivalent work experience in Communications, Public Relations, Marketing, Journalism, English or related field plus three (3) years' agency/in house public relations or communications experience; experience in a corporate environment preferred


• Communications planning and communications project management experience


• Relationship management experience with external agencies, vendors, clients or business partners preferred


• Excellent organizational, creative and human relations skills


• Proven communicator with excellent written and verbal communication skills


• Comprehensive knowledge of Microsoft


• Working knowledge of intranet and major social media platforms (e.g. Facebook, Twitter, Instagram, etc.) preferred


• Ability to maintain a high degree of confidentiality and discretion


• Ability to work independently and as a team member


• Depending on internal or external communications focus, other knowledge, skills and experience may be required

WORKING CONDITIONS

• Must be able to travel occasionally


• Hours may vary due to operational need

PREFERRED SKILLS/ KNOWLEDGE

Understanding Digital Asset Management (DAM) platforms is preferred.

EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail].

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.