SR Special Ops Supervicor

Universal Logistics Holdings; Smyrna (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Universal Logistics is seeking a dedicated Dispatch Coordinator in Smyrna, TN to lead daily dispatch operations, coordinate routes and drivers, and monitor freight movements to meet service windows. Serve as the communication hub for drivers, customers, and warehouse teams; provide timely ETAs, manage exceptions, and help maintain safety and DOT/OSHA compliance.

The ideal candidate brings 0–3+ years in dispatch or logistics, strong communication, problem-solving, and multitasking skills in a

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution.
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical, and attention-to-detail skills.
• Proven ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Lead daily dispatch operations.
• Coordinate routes, assign drivers, and monitor freight movements to meet service windows and KPIs.
• Serve as the communication hub for drivers, customers, and warehouse teams; provide timely updates on ETAs and exceptions.
• Manage material flow by tracking inbound/outbound loads and reconciling discrepancies.
• Reinforce safety and compliance with DOT/OSHA standards and coach for improvement.
• Optimize resources by building driver and equipment schedules to maximize productivity and control costs.
• Triage service issues, initiate corrective actions, and document incidents accurately.
• Maintain precise operational records and contribute ideas to improve on-time service, quality, and cost.

Skills

Dispatch coordination

Logistics

Communication

Problem-solving

Attention to detail

Education

Bachelor's degree (preferred)

Tools

TMS

Excel

Dashboards

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‑based and asset‑light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‑chain services that drive efficiency, accuracy, and value for our customers.

Responsibilities will include but not be limited to:

• Lead daily dispatch : Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub : Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow : Track inbound/outbound loads, reconcile discrepancies, and ...
• Ensure safety and compliance : Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources : Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time : Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
• Report and improve : Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.

The ideal candidate should possess the following:

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem‑solving, analytical, and attention‑to‑detail skills.
• Proven ability to multitask and stay organized in a fast‑paced environment.
• Leadership mindset with the ability to coach and support front‑line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.