SR Special Ops Supervicor

Universal Logistics; Smyrna, Northern (TN, KY); Hybrid; USD 44,000 - 76,000; Full time

Job summary

Universal Logistics is seeking a SR Special Ops Supervisor in Smyrna, TN. Lead daily dispatch, coordinate routes, assign drivers, and monitor freight to meet service windows and KPIs.

Be the communication hub for drivers, customers, and warehouse teams; provide timely updates on exceptions and ETAs. The ideal candidate has 0–3+ years in dispatch, logistics, or distribution, and a Bachelor’s degree is preferred.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution.
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem-solving and attention to detail.
• Ability to multitask and stay organized in a fast-paced environment.
• Foster a leadership mindset and coach frontline teams.

Responsibilities

• Lead daily dispatch: coordinate routes, assign drivers, monitor freight movement.
• Be the communication hub: primary contact for drivers, customers and warehouse teams.
• Manage material flow: track inbound/outbound loads and reconcile discrepancies.
• Ensure safety and compliance: reinforce DOT/OSHA standards and coach for improvement.
• Optimize resources: build driver/equipment schedules and balance workloads.
• Problem-solve in real time: triage issues, initiate corrective actions, document incidents.
• Report and improve: maintain records and contribute ideas to improve service and costs.

Skills

Communication skills

Problem solving

Multitasking

Leadership mindset

Attention to detail

Education

Bachelor's degree (preferred)

Tools

TMS tools

Excel/Sheets

Job description

## SR Special Ops SupervicorApplylocations: UD-SMYRNA, TNtime type: Full timeposted on: Posted Todayjob requisition id: JR126227Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‐based and asset‐light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‐chain services that drive efficiency, accuracy, and value for our customers.**Responsibilities will include but not be limited to:*** **Lead daily dispatch**: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.* **Be the communication hub**: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.* **Manage material flow**: Track inbound/outbound loads, reconcile discrepancies, and escalate risks to maintain on‐time performance.* **Ensure safety and compliance**: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.* **Optimize resources**: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.* **Problem‐solve in real time**: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.* **Report and improve**: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‐time service, quality, and cost.**The ideal candidate should possess the following:*** 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).* Bachelor’s degree preferred (not required).* Clear, professional written and verbal communication skills.* Strong problem‐solving, analytical, and attention‐to‐detail skills.* Proven ability to multitask and stay organized in a fast‐paced environment.* Leadership mindset with the ability to coach and support front‐line teams.* Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.### About UsUniversal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.