Sr. Software Engineer Lead, Firehouse Subs

CCentral; Jacksonville (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Paid parental leave

Telemedicine access

Mental wellness support

Job summary

Firehouse Subs is seeking a hands-on Sr. Software Engineer Lead to design, architect, and deliver scalable digital solutions for guests and franchisees. You’ll collaborate with product, design, data, and brand teams to modernize our technology ecosystem.

The role is in Jacksonville, FL, with a 5-day in-office schedule and a focus on high-quality engineering practices, mentorship, and performance improvements across React, Node.js, and cloud-native infrastructures.

Qualifications

• 6+ years of professional software engineering experience.
• Strong proficiency in JavaScript/TypeScript, React, and Node.js.
• Experience with GraphQL (Apollo Federation preferred).
• Cloud expertise with AWS and Infrastructure as Code (Terraform).
• Experience with CI/CD tools and automation pipelines.
• Familiarity with observability tools such as Datadog.
• Excellent communication and leadership abilities.
• Experience in QSR, retail, or consumer-facing digital businesses preferred.

Responsibilities

• Design, develop, and deliver robust digital features for guests and franchisees.
• Lead architecture decisions and ADRs.
• Contribute production code across React, Node.js, and TypeScript.
• Improve performance and scalability of high-traffic services.
• Elevate engineering practices, CI/CD, and developer experience.
• Mentor engineers and drive code quality through reviews.
• Develop features from concept to deployment with reliability.
• Implement observability and incident triage using Datadog.
• Collaborate with cross-functional teams to translate requirements.
• Modernize legacy systems toward cloud-native architectures.
• Champion testing (unit/integration/end-to-end).
• Foster continuous improvement and accountability.

Skills

JavaScript/TypeScript

React

Node.js

GraphQL

AWS

Terraform

Distributed systems

Databases

CI/CD

Observability

Testing (TDD/BDD)

Mentorship

Communication

QSR experience

Education

Bachelor's degree in CS or related field

Tools

Datadog

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of buildingthe most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world’s largest quick service restaurant companies with nearly$45 billionin annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world’s most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

At Restaurant Brands International (RBI), we recognize that exceptional digital experiences significantly influence our guests’ decisions. At Firehouse Subs, our digital platforms directly power guest engagement, ordering, promotions, loyalty, and franchise operations across North America.

We are seeking a hands‑on Sr. Software Engineer Lead to lead technical design, architecture, and delivery of scalable, high‑performance digital solutions. This role will directly impact millions of guest interactions while supporting franchisee‑facing tools and operational systems.

This is not a traditional people‑management‑only role. The ideal candidate is a senior technical leader who contributes production code daily (50–70% hands‑on), drives architectural direction, elevates engineering standards, and mentors engineers to improve overall team capability.

You will collaborate closely with Product, Design, Data, and Brand leadership to build innovative digital solutions that enhance guest satisfaction, drive sales growth, and modernize the Firehouse Subs technology ecosystem.

RBI follows a 5 day, in‑office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Jacksonville, FL.

What You’ll Do:

• Design, develop, and deliver robust technical solutions for critical guest‑facing and franchisee‑facing digital features.
• Lead architecture and system design decisions, creating clear and actionable Architecture Decision Records (ADRs).
• Contribute meaningful production code across React, Node.js, and TypeScript‑based systems.
• Improve performance and scalability of services handling high transaction volumes.
• Raise the bar on engineering processes, CI/CD pipelines, automation, and developer experience.
• Elevate overall code quality through rigorous design and code reviews, mentorship, and engineering best practices.
• Lead development of new features from concept through deployment, ensuring reliability and maintainability.
• Implement strong observability and incident triage methodologies using tools such as Datadog or similar platforms.
• Collaborate with cross‑functional teams to translate business requirements into scalable technical solutions.
• Drive modernization of legacy systems toward cloud‑native and distributed architectures.
• Champion testing practices including unit, integration, and end‑to‑end testing.
• Mentor engineers and foster a culture of continuous improvement, accountability, and technical excellence.

What You’ll Need To Succeed:

• 6+ years of professional software engineering experience, including leading complex technical initiatives.
• Strong proficiency in JavaScript/TypeScript, React, and Node.js.
• Experience with GraphQL (Apollo Federation preferred).
• Cloud expertise, preferably AWS (Lambda, API Gateway, DynamoDB) and Infrastructure as Code (Terraform preferred).
• Experience designing and operating distributed, high‑traffic systems.
• Strong understanding of relational and non‑relational database systems.
• Experience with CI/CD tools (CircleCI, Jenkins, GitHub Actions) and automation pipelines.
• Familiarity with observability tools (Datadog, New Relic, CloudWatch).
• Strong understanding of testing methodologies (TDD/BDD).
• Proven mentorship and leadership capabilities.
• Excellent communication skills with the ability to articulate technical trade‑offs to non‑technical stakeholders.
• Experience in QSR, retail, or consumer‑facing digital businesses preferred.
• Bachelor’s degree in Computer Science or related field, or equivalent industry experience.

#Firehousesubs

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.