Manager, Restaurant Technology Delivery, Firehouse Subs

3700 Firehouse Subs; Jacksonville (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Parental leave

Telemedicine

Mental wellness support

Job summary

Restaurant Brands International is seeking an experienced Technology Delivery Lead to drive end-to-end restaurant technology initiatives across corporate and franchise operations. You will own requirements, planning, rollout, and handoff, partnering with Product, Engineering, Data, Operations, and Finance to translate business goals into practical tech solutions.

You will manage pilots, vendor partnerships, and multi-location rollouts, ensure governance, and communicate progress with executives.

Qualifications

• 4+ years in technology delivery or product ownership.
• Experience leading complex technology implementations, integrations, pilots, or multi-location rollouts.
• Hands-on experience with restaurant technology platforms (POS/back-of-house) is a plus.

Responsibilities

• Lead end-to-end delivery of restaurant technology initiatives from discovery through rollout and support.
• Manage pilots and proofs of concept in lab or real environments; translate findings into rollout readiness.

Skills

Technology delivery

Product ownership

Project management

Restaurant IT

Education

Bachelor's degree in Business/CS/IS/PM

Tools

Smartsheet

Jira

Monday.com

Confluence

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

What You'll Do:

• Lead end-to-end delivery of Restaurant Technology initiatives from discovery and planning through pilot, rollout, stabilization, and transition to ongoing support.
• Manage implementations and enhancements for Toast, R365, payments, reporting, digital ordering, and related restaurant platforms.
• Build integrated delivery plans that define milestones, dependencies, risks, decisions, owners, and success measures for multiple concurrent initiatives.
• Establish rollout playbooks and readiness criteria that promote consistent execution across corporate and franchise restaurants.
• Own the technical product lifecycle for assigned capabilities, including requirements, process design, solution alignment, backlog prioritization, testing, release planning, and operational handoff.
• Lead the evaluation, design, and delivery of new capabilities and integrations across restaurant systems.
• Develop working knowledge of APIs, interfaces, data flows, configuration dependencies, security considerations, and downstream operational impacts, partnering with technical teams as needed.
• Partner with Product, Engineering, Data, Operations, Finance, Marketing, Digital, franchisees, and field teams to translate business outcomes into practical restaurant technology solutions.
• Manage pilots and proofs of concept in an IT lab or representative restaurant environment, using findings to improve solution design and rollout readiness.
• Serve as the accountable delivery lead for assigned initiatives, maintaining momentum, decision clarity, and stakeholder alignment.
• Manage vendor and implementation partners, including scope, deliverables, timelines, issue resolution, service expectations, and performance reviews.
• Facilitate governance meetings, status reporting, working sessions, and executive updates that clearly communicate progress, risks, and required decisions.
• Build trusted relationships with franchisees and field support teams by incorporating restaurant feedback and communicating impacts, timelines, training, and support processes.
• Coordinate incident triage and escalation during launch and stabilization periods, ensuring issues are prioritized, communicated, and resolved.

What You'll Need To Succeed:

• 4+ years of experience in technology delivery, product ownership, project or program management, restaurant operations technology, or a related field; experience in QSR, retail, hospitality, or multi-unit operations strongly preferred.
• Bachelor's degree in Business, Computer Science, Information Systems, Project Management, or a related field preferred.
• Demonstrated experience leading complex technology implementations, integrations, pilots, or multi-location rollouts from planning through stabilization.
• Hands-on experience with restaurant technology platforms such as POS and back-of-house systems, a plus if you have experience with Toast and R365.
• Experience coordinating vendors, implementation partners, franchisees, field teams, and cross-functional corporate stakeholders.
• Proficiency with project and product management tools such as Smartsheet, Jira, Monday, Confluence, or equivalent platforms.
• Strong analytical, organizational, and prioritization skills with the ability to manage multiple initiatives and make sound decisions in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to communicate effectively with technical teams, business leaders, vendors, franchisees, and restaurant operators.

Firehouse Subs Benefits

At all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Equal Opportunity Statement

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

About This Position

Looking for high impact work in a fast paced and ever changing environment? Then you have come to the right place. RBI is consistently looking for individuals with a passion to learn and desire to make change. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.