Area Franchise Lead, Firehouse Subs, US West

3700 Firehouse Subs; Jacksonville (TX); Vor Ort; USD 120.000 - 135.000; Vollzeit

Benefits dieser Stelle

Health benefits

Fertility benefits

401(k) plan with company match

Paid time off (PTO)

Disability insurance

Telemedicine & mental wellness support

Professional development

Zusammenfassung

Restaurant Brands International invites a skilled Area Franchise Lead (AFL), US West, to drive operational performance across designated franchise locations. You will partner with owners and leadership teams, implementing strategies to improve guest experience, efficiency, and profitability.

The role emphasizes data-driven decision making, brand standard adherence, and proactive coaching. Travel within the market is expected to support franchisees and field teams, while leveraging a robust

Qualifikationen

• Bachelor's degree in Business, Hospitality, or related field required.
• 5–7+ years in QSR/retail/franchised sectors with multi-unit experience preferred.
• Proficient with MS Office and data analysis tools.
• Strong grasp of business and financial metrics for decisions.
• Proven ability to build relationships with franchisees and stakeholders.
• Root-cause problem-solving skills with actionable solutions.
• Effective communicator with presentation and influencing skills.
• Willing to travel within the market for franchise support.

Aufgaben

• Conduct holistic business reviews with franchisees on operations, profitability, sales, and standards.
• Provide guidance on long-term planning, efficiencies, and profitable models.
• Assist onboarding of new franchisees, including site visits and readiness.
• Escalate issues related to brand standards, REV, and zero tolerance policies.
• Collaborate to develop corrective action plans for performance improvements.
• Ensure compliance with food safety, cleanliness, guest satisfaction, and brand image.
• Lead targeted training and coaching with Operation Partners (OPs).
• Note OPs report directly to the AFL.
• Roll out system-wide initiatives, new products, and regional marketing.
• Drive improvements in SOS, OSAT, and other KPIs.
• Use RBI Problem-Solving Methodology to address issues with data-driven plans.
• Report insights to franchisees and stakeholders for alignment.

Kenntnisse

Franchise operations

Data analysis

MS Office

Communication

Ausbildung

Bachelor's degree in Business/Hospitality or related field

Tools

Excel

PowerPoint

Jobbeschreibung

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary

The Area Franchise Lead (AFL), US West is responsible for driving operational performance, supporting franchise organizations, and ensuring adherence to brand standards within a designated market. Working closely with franchise owners and their leadership teams, the AFL acts as a key consultant, implementing strategies that enhance guest experience, improve operational efficiency, and optimize profitability. This role requires a strong focus on operational metrics and serves as a critical resource for franchisee success.

Roles & Responsibilities

• Conduct holistic business reviews with franchisees, covering areas such as restaurant operations, profitability, sales, and brand standards.
• Provide guidance on long-term planning, operational efficiencies, and strategies to create a profitable business model.
• Support the onboarding of new franchisees, facilitating site visits, and ensuring operational readiness.
• Serve as the primary point of escalation for issues related to brand standards, including Zero Tolerance and Restaurant Evaluation Visits (REV).
• Collaborate with franchisees to develop corrective action plans when necessary, ensuring high-quality and consistent restaurant performance.
• Ensure franchisees comply with brand standards in food safety, cleanliness, guest satisfaction, and brand image.
• Lead targeted training and coaching sessions for franchise teams in collaboration with Operation Partners (OPs).
• Note OP(s) report directly to the AFL.
• Support the roll-out of system-wide initiatives, new product launches, and regional marketing strategies to ensure franchisees are equipped to succeed.
• Drive improvement in key metrics such as Speed of Service (SOS), Guest Satisfaction (OSAT), and other performance indicators.
• Utilize RBI’s Problem‑Solving Methodology to identify and address operational issues, analyzing data to drive business improvement.
• Create and implement data‑driven action plans in collaboration with franchise teams to achieve desired outcomes.
• Report and present operational insights to franchisees and stakeholders, ensuring transparency and alignment on business goals.

Skills and Qualifications

• Bachelor’s degree in Business, Hospitality, or a related field.
• 5‑7+ years of experience in QSR, retail, food & beverage, or similar franchised industry, with multi‑unit management experience preferred.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with data analysis tools.
• Strong understanding of business and financial metrics, with the ability to analyze and interpret data to support decision‑making.
• Proven ability to build and maintain strong relationships with franchisees, colleagues, and stakeholders.
• Skilled in root‑cause problem‑solving methodologies and able to implement solutions to drive operational improvement.
• Effective communicator, with excellent presentation and influencing skills.
• Willing is identified to travel within the assigned market to support franchise locations and field teams.

Salary

Base salary range of $120,000-135,000. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills. This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in form of equity grants pursuant to the Company’s long‑term incentive plan.

Benefits

• health benefits (medical, dental, vision and life insurance) offered on hire date
• fertility benefits to support family planning needs
• a 401(k) plan with Company match available after the first year of service
• time‑off programs (PTO, sick leave, Company-observed holidays, and parental leave)
• short‑term and long‑term disability insurance
• telemedicine & mental wellness support
• Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment
• We are equally committed to professional development, offering various learning & development courses.
• #firehouse Benefits at all of our global offices are focused on physical, mental and financial wellness.
• We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Equal Opportunity & Diversity

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.

RBI's policy applies to all terms and conditions of employment.

Accommodation is available for applicants with disabilities upon request.

Looking for high impact work in a fast paced and ever changing environment? Then you have come to the right place. RBI is consistently looking for individuals with a passion to learn and desire to make change.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.