Sr. Site Technical Manager, Devices Postponement Operations (DPO)

Amazon Inc.; Flower Mound (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon Lab126 in the United States is seeking a Senior Site Technical Manager to oversee development, qualification, and validation of assembly, test, and pack-out processes in a highly automated factory.

You will own resolution of technical issues across multiple products, drive cost, process, and yield improvements, and oversee the Contract Manufacturer’s continuous improvement program, collaborating with design and automation engineers to scale operations.

Qualifications

• Own resolution of technical issues for multiple products in a fast-paced, automation-focused factory.
• Drive cost, process, and yield improvements across manufacturing operations.
• Identify and design required assembly and test fixtures for new and existing products.
• Oversee the Contract Manufacturer’s preventive maintenance program to ensure equipment availability.

Responsibilities

• Manage the factory floor and its processes, on-site with suppliers and operators, to monitor packout lines.
• Lead cross-functional teams to implement improvements and troubleshoot issues quickly.
• Collaborate with design and automation engineers to scale manufacturing and introduce new programs.

Job description

The Senior Site Technical Manager (STM) is responsible for development, qualification, and validation of assembly, test, and pack out processes for Amazon’s Devices Products in a multi-product, automation-focused factory. STMs troubleshoot and resolve technical, material, and process issues, oversee assembly and packout processes, drive cost, process, and yield improvements. STMs apply lean methodologies, support site acceptance testing (SAT), and DFx (Design for Automation, Manufacturing, Cost). STMs work closely with Amazon’s Contract Manufacturer (CM) and Amazon’s product design and automation engineers.

Key job responsibilities

As Senior STM, you:

• own resolution of technical issues for multiple products in a fast-paced, automation-focused factory;
• work quickly and collaboratively with colleagues and suppliers to identify, troubleshoot, and resolve automation, material, process, and procedure issues;
• drive continuous improvements to manufacturing and automation processes, including oversight of the Contract Manufacturer’s continuous improvement program;
• identify and design required assembly and test fixtures for new and existing products;
• work with others on new product design-for-automation, create standard operating procedures and processes, and oversee the Contract Manufacturer’s operator training program to ensure readiness before production;
• identify and drive quality improvement and cost reduction goals, including oversight of the Contract Manufacturer’s incoming quality control processes;
• oversee the Contract Manufacturer’s preventive maintenance program to ensure equipment availability meets production requirements.

A day in the life

The STM will be actively engaged in managing the factory and its processes, on the floor working with suppliers and operators, monitoring the performance of packout lines, and identifying ideas for continuous improvement. As new programs are introduced to the site, the STM will play a key role in identifying the manufacturing processes to aid in scoping work and cost. And as issues arise, the STM will be the key leader to bring together all the technical resources needed to quickly diagnose, triage, contain, fix, and restore services to enable the site to meet its on-time delivery goals.

About the team

Device Postponement Operations (DPO) is Amazon Lab126’s team responsible for in-region postponement, customization, and pack-out of Amazon’s innovative devices. We finalize the assembly of devices using automated assembly and pack-out lines so that Amazon can customize products to meet just-in-time demand. We enable Amazon to deliver very quickly to our customers the right configuration of a product at low cost and high quality.

Amazon’s Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Lab126 have produced great devices like Fire TV, the Echo Family of products, and Astro. We deliver delightfully unique Amazon experiences, giving customers instant access to everything, digital, or physical.