ServiceNow Architect

Base-2 Solutions; Camp Springs (MD); On-site; USD 140,000 - 190,000; Full time

Job summary

Base-2 Solutions is seeking an experienced ServiceNow Architect to join a strategic team in Camp Springs, MD. The role serves as the technical authority for the ServiceNow platform, guiding ITSM modernization for the Air Force District of Washington and the Department of the Air Force.

You will design, govern, and scale platform solutions, drive secure, automated IT operations, and coordinate with IT and business teams to meet mission objectives.

Qualifications

• Strong background in ServiceNow development and security architecture implementation.
• Experience with ServiceNow TPSM modules (Service Request, Incident, Problem, Change, CMDB) and API frameworks.
• Experience with cloud-hosted ServiceNow implementations spanning TPSM and security/regulatory disciplines.

Responsibilities

• Designs, governs, and implements scalable, secure, and business-aligned ServiceNow solutions.
• Designing, engineering and configuring ServiceNow to automate ITIL processes.
• Assist with technical design, documentation, and migration to production environments.
• Architects, develops, integrates, and implements ServiceNow solutions.
• Designs, codes, debugs, documents, deploys and maintains solutions for enterprise delivery.
• Participates in design reviews and requirements sessions to deliver automation features.
• Reviews and aligns requirements from teams into ServiceNow development.
• Gathers input from business and IT teams to support ongoing ServiceNow configuration and support.

Skills

ServiceNow dev

Security architecture

API integration

Cloud TPSM modules

Client communication

Team leadership

CSDM knowledge

Education

Bachelor's degree

Master's degree

Tools

Now Platform

BMC Helix

Job description

Position Summary

Base-2 Solutions is seeking an experienced ServiceNow Architect to join a Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to ServiceNow. The ServiceNow Architect plays a vital, strategic role in advancing the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the broader Department of the Air Force (DAF). As the technical authority for the ServiceNow platform, you will serve as the linchpin for transforming legacy IT operations into a modern, automated, and secure enterprise service delivery model. By designing, governing, and scaling business-aligned platform solutions, this role directly enhances AFDW and DAF operational efficiency, reduces capability delivery timelines, and ensures that IT infrastructure remains secure, resilient, and fully aligned with global warfighting and mission-support objectives. This is an on-site role in Camp Springs, MD.

Essential Duties and Responsibilities

• Designs, governors, and implements scalable, secure, and business-aligned solutions on the ServiceNow platform, ensuring operational efficiency and strategic alignment across IT and business workflows.
• Designing, engineering and configuring ServiceNow to automate internal information Technology Infrastructure Library (ITIL) processes.
• Assist with technical design, documentation, and migration of changes to production environments.
• Architects, develops, integrates, and implements ServiceNow solutions.
• Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner.
• Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
• Reviews and apply requirements from external and internal teams and align into ServiceNow development.
• Partners closely with the business and IT teams gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.

Required Qualifications

• Meet an applicable education and experience pathway in the equivalency section.
• A strong background of ServiceNow development and experienced in the design and implementation of ServiceNow security architecture.
• Certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist, ITIL Foundation.
• ServiceNow platform engineering (cloud) with TPSM Modules including Service Request, Incident, Problem, Change, and Configuration Management and security / regulatory disciplines.
• An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
• Experience of significant cloud hosted Service Now implementations which span TPSM and security / regulatory disciplines.
• Experienced in Common Service Data Model (CSDM) for structuring database mappings.
• Experience in designing Application Programming Interface (API) frameworks to move data into and out of ServiceNow.
• Knowledge of AI integration within ServiceNow, including Now Assist and AI Agents.
• Experience with optimizing ServiceNow table structures and data models.
• Proven experience in large-scale ServiceNow implementations and platform governance.

Preferred Qualifications

• Optionally Enterprise Architecture or advanced ServiceNow certifications.
• Master's degree in IT or a related field.
• Certified Application Developer.
• ITIL v4 Foundations Certification.
• BMC Helix or BMC Remedy experience.

Required Education and Experience Equivalency

• Bachelors degree with 8+ years of prior relevant experience.
• Masters degree with 6+ years of prior relevant experience.
• Additional years of experience will be accepted in lieu of a degree.

Required Certifications

• Certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist, ITIL Foundation.

Required Security Clearance

• Active Secret
• U.S. citizenship is required

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo