ServiceNow Software Engineer Senior

Saic; Virginia (MN); Remote; USD 120,000 - 160,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing national security through cutting-edge technology. As a ServiceNow Software Engineer Senior, you'll leverage your expertise to optimize IT service management and business processes. This role offers the opportunity to work on transformative projects that support the Defense Counterintelligence and Security Agency. Collaborate with diverse teams to design innovative solutions, automate processes, and ensure high-quality service delivery. If you're passionate about technology and making a difference, this is the perfect opportunity for you.

Qualifications

• 9+ years of ServiceNow development and administration experience.
• Strong understanding of ITIL processes and best practices.

Responsibilities

• Design and implement ServiceNow solutions including ITSM, ITOM, and ITBM.
• Work closely with stakeholders to gather requirements and translate them into technical specifications.

Skills

ServiceNow Development

JavaScript

ITIL Processes

Agile/Scrum Methodologies

Problem Solving

Communication Skills

Education

BA/BS in Computer Science

Tools

ServiceNow

REST/SOAP APIs

Job description

Job ID: 2505327
Location: REMOTE WORK, VA, United States
Date Posted: May 8, 2025
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Remote
Benefits: Click here

***This position requires an active Secret security clearance***

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for theDefense Counterintelligence and Security Agency (DCSA).The Air Force and Combatant Commands Business Group of SAIC is seeking a ServiceNow Software Engineer Senior to support a transformational infrastructure program for DCSA.

SAIC is proud to be supporting DCSA in safeguarding our nation’s information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

Job Description

The ServiceNow Software Engineer Senior will play a pivotal role in the DCSA OCIO client engagement by leveraging their expertise in the ServiceNow platform to enhance, optimize, and automate IT service management and business processes. The ideal candidate will have a strong background in ServiceNow development, excellent problem-solving skills, and a deep understanding of ITIL processes. They will work closely with stakeholders to understand requirements, design solutions, and implement ServiceNow modules and functionalities to meet the needs of the DCSA.

Key Responsibilities:

• ServiceNow Development:
• Design, develop, and implement ServiceNow solutions, including but not limited to modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
• Customize ServiceNow applications and facilitate configuration management of all implemented changes.
• Develop workflows, scripts, business rules, UI policies, UI actions, client scripts, and notifications.
• Integration and Automation:
• Design and implement integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and integration hub.
• Automate routine tasks and processes to improve efficiency and reduce manual efforts.
• Technical Leadership:
• Serve as a technical advisor and lead on ServiceNow projects and initiatives.
• Provide guidance and mentoring to junior developers and team members.
• Conduct code reviews and ensure adherence to best practices and coding standards.
• Stakeholder Collaboration:
• Work closely with stakeholders, including business analysts, project managers, and end-users, to gather and understand requirements.
• Translate business requirements into technical specifications and actionable development tasks.
• Quality Assurance:
• Conduct thorough testing of developed solutions to ensure quality and functionality.
• Troubleshoot and resolve issues and defects promptly.
• Documentation and Reporting:
• Create and maintain detailed technical documentation, including design specifications, test plans, and user guides.
• Generate and present reports on system performance, usage metrics, and project status.

Qualifications

Required Qualifications:

It is required that the ServiceNow Software Engineer Senior have the following qualifications:

• BA/BS in Computer Science, Information Technology, or at related field.
• Nine (9) or more years of hands-on experience in ServiceNow development and administration.
• Extensive experience with ServiceNow platform capabilities and tools, including scripting, customization, and configuration.
• Strong understanding of ITIL processes and best practices.
• Experience with Agile/Scrum development methodologies.
• Excellent problem-solving skills and the ability to work independently as well as part of a team.
• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.

Desired qualifications:

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience with additional ServiceNow modules such as Security Operations (SecOps), Governance, Risk, and Compliance (GRC).
• Prior experience working with government or defense clients.
• Familiarity with DevOps practices and tools.

Job Description

Description

Introduction

***This position requires an active Secret security clearance***

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for theDefense Counterintelligence and Security Agency (DCSA).The Air Force and Combatant Commands Business Group of SAIC is seeking a ServiceNow Software Engineer Senior to support a transformational infrastructure program for DCSA.

SAIC is proud to be supporting DCSA in safeguarding our nation’s information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

Job Description

The ServiceNow Software Engineer Senior will play a pivotal role in the DCSA OCIO client engagement by leveraging their expertise in the ServiceNow platform to enhance, optimize, and automate IT service management and business processes. The ideal candidate will have a strong background in ServiceNow development, excellent problem-solving skills, and a deep understanding of ITIL processes. They will work closely with stakeholders to understand requirements, design solutions, and implement ServiceNow modules and functionalities to meet the needs of the DCSA.

Key Responsibilities:

• ServiceNow Development:
• Design, develop, and implement ServiceNow solutions, including but not limited to modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
• Customize ServiceNow applications and facilitate configuration management of all implemented changes.
• Develop workflows, scripts, business rules, UI policies, UI actions, client scripts, and notifications.
• Integration and Automation:
• Design and implement integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and integration hub.
• Automate routine tasks and processes to improve efficiency and reduce manual efforts.
• Technical Leadership:
• Serve as a technical advisor and lead on ServiceNow projects and initiatives.
• Provide guidance and mentoring to junior developers and team members.
• Conduct code reviews and ensure adherence to best practices and coding standards.
• Stakeholder Collaboration:
• Work closely with stakeholders, including business analysts, project managers, and end-users, to gather and understand requirements.
• Translate business requirements into technical specifications and actionable development tasks.
• Quality Assurance:
• Conduct thorough testing of developed solutions to ensure quality and functionality.
• Troubleshoot and resolve issues and defects promptly.
• Documentation and Reporting:
• Create and maintain detailed technical documentation, including design specifications, test plans, and user guides.
• Generate and present reports on system performance, usage metrics, and project status.

Qualifications

Required Qualifications:

It is required that the ServiceNow Software Engineer Senior have the following qualifications:

• BA/BS in Computer Science, Information Technology, or at related field.
• Nine (9) or more years of hands-on experience in ServiceNow development and administration.
• Secret clearance.
• Extensive experience with ServiceNow platform capabilities and tools, including scripting, customization, and configuration.
• Proficiency in JavaScript, HTML, CSS, and other relevant programming languages.
• Strong understanding of ITIL processes and best practices.
• Experience with Agile/Scrum development methodologies.
• Excellent problem-solving skills and the ability to work independently as well as part of a team.
• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.

Desired qualifications:

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience with additional ServiceNow modules such as Security Operations (SecOps), Governance, Risk, and Compliance (GRC).
• Prior experience working with government or defense clients.
• Familiarity with DevOps practices and tools.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC is a premier Fortune 500 technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom.

Please apply through the internal career site here >

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