Sr. ServiceNow Developer

CACI International Inc.; Bethesda (MD); On-site; USD 104,000 - 218,000; Full time

Job summary

CACI International Inc. in Bethesda, MD is seeking a Sr. ServiceNow Developer to lead end-to-end ServiceNow implementations across ITSM, ITOM, HRSD and CSM, aligning with enterprise roadmaps and security requirements.

This role requires TS/SCI with Poly, 7+ years of hands-on design and integration experience, strong CMDB/CSDM, and collaboration with government stakeholders in an agile setting. BA/BS degree and ITIL/CSA certificates are preferred.

Qualifications

• 7+ years of experience in designing and implementing data services with ServiceNow.
• Strong CMDB experience and knowledge of CSDM.
• Extensive ServiceNow ITSM, ITOM, HRSD and CSM implementations.
• Experience with integrations, APIs, and data modeling.
• Experience in an agile sprint environment and enterprise service offerings.

Responsibilities

• Lead end-to-end implementation of complex ServiceNow solutions.
• Serve as a technical SME, evaluating OOTB functionality against requirements.
• Identify must-have vs. nice-to-have features across core workflows.
• Liaise with government leaders, program leadership and stakeholders.
• Deliver products with agile project teams and briefings as required.
• Enforce development standards, code reviews, and architectural principles.
• Focus on long-term scalability and roadmap alignment.
• Lead designs leveraging OOTB ServiceNow capabilities with necessary customization.

Skills

ServiceNow

CMDB

CSDM

ITSM

ITOM

HRSD

CSM

APIs

Data modeling

Agile

Education

BA/BS Degree

Tools

ServiceNow platform

Job description

Job Title: Sr. ServiceNow Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Responsibilities:

• Lead end-to-end implementation of complex ServiceNow solutions
• Serve as the technical SME, evaluating complexity, and whether "out-of-the-box" (OOTB) functionality meets requirements
• Identify "must-have" vs. "nice-to-have" features across core workflows (e.g., Incident, Change, Asset Management)
• Act as the liaison with government technical leaders, program leadership and other stakeholders to identify, evaluate and integrate with enterprise service offerings
• Deliver products in coordination with the agile project delivery teams and participate in briefings with program and government personnel as required
• Enforce development standards, code reviews, and architectural principles to minimize technical debt and ensure upgrade-readiness
• Focus on long-term scalability and strategic roadmap alignment
• Compare the current state against the desired future state, assessing alternative requirements, determining whether excessive custom coding or third-party plugins align with ServiceNow platform optimization plans
• Leading in the creation of technical designs that leverage out-of-the-box ServiceNow capabilities while managing necessary customization

Qualifications:

Required:

• Minimum 7 years’ experience and demonstrated knowledge of developing and directing the design, architecture and implementation of data services that include COTS products, security identity and access management services
• Thorough experience with ServiceNow Configuration Management Database (CMDB)
• Detailed experience with ServiceNow Common Service Data Model (CSDM)
• Extensive experience designing/implementing ServiceNow solutions (e.g., ITSM, ITOM, HRSD, CSM)
• Strong understanding of ServiceNow integrations, APIs, and data modeling
• Experience working within an agile sprint development team environment using ServiceNow platform
• Experience establishing enterprise service offerings
• Ability to creatively collaborate with other program personnel to ensure a unified and well-executed goal
• Composure and ability to lead with confidence and calmness when faced with competing high-priority projects and difficult decisions and when delivering solutions
• Excellent written and verbal communications skills using MS Word and other tools
• Excellent presentation development and delivery skills using MS PowerPoint
• TS/SCI CI Poly
• BA/BS Degree

Desired:

• ITIL 4 Foundation Certification
• Certified System Administrator (CSA)
• ServiceNow developer certification, preferably Certified System Administrator (CSA)

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: $103,800 - $218,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.