ServiceNow Systems Architect

CACI International Inc; Bethesda (MD); On-site; USD 121,000 - 266,000; Full time

Job summary

CACI is seeking a senior ServiceNow Architect to lead enterprise-wide design and integration of ServiceNow solutions in support of national security missions. You will collaborate with stakeholders to deliver scalable, high-quality technical solutions and mentor teams.

The role focuses on establishing standards, guiding agile delivery, and ensuring upgrade-readiness while balancing time, cost, and risk. A TS/SCI with poly clearance is required, along with a BA/BS and strong communication skills.

Qualifications

• Minimum 10 years’ experience and demonstrated knowledge of developing and directing the design, architecture and implementation of data services that include COTS products, security identity and access management services
• Minimum 8 years’ experience developing System Architecture, Software Architecture and Enterprise Architecture diagrams and associated technical specifications
• Thorough experience with ServiceNow Configuration Management Database (CMDB)
• Detailed experience with ServiceNow Common Service Data Model (CSDM)
• Extensive experience designing/implementing ServiceNow solutions (e.g., ITSM, ITOM, HRSD, CSM)
• Strong understanding of ServiceNow integrations, APIs, and data modeling
• Experience working within an agile sprint development team environment using ServiceNow platform
• Experience establishing enterprise service offerings
• Ability to creatively collaborate with other program personnel to ensure a unified and well-executed goal
• Composure and ability to lead with confidence and calmness when faced with competing high-priority projects and difficult decisions and when delivering solutions
• Excellent written and verbal communications skills using MS Word and other tools
• Excellent presentation development and delivery skills using MS PowerPoint
• TS/SCI CI Poly
• BA/BS Degree

Responsibilities

• Lead end-to-end architecture, design, and implementation of complex ServiceNow solutions
• Serve as the technical lead, evaluating deep architectural fit, integration complexity, and whether "out-of-the-box" (OOTB) functionality meets requirements
• Identify "must-have" vs. "nice-to-have" features across core workflows (e.g., Incident, Change, Asset Management)
• Act as the liaison with government technical leaders, program leadership and other stakeholders to identify, evaluate and integrate with enterprise service offerings
• Develop and implement standards for the acquisition, use and maintenance of technology
• Deliver products in coordination with the agile project delivery teams and participate in briefings with program and government personnel as required
• Establish and enforce development standards, code reviews, and architectural principles to minimize technical debt and ensure upgrade-readiness
• Focus on long-term scalability and strategic roadmap alignment
• Compare the current state against the desired future state, assessing alternative requirements, determining whether excessive custom coding or third-party plugins align with ServiceNow platform optimization plans
• Architect integrations with third-party technologies and act as a subject matter expert (SME) on platform capabilities
• Leading in the creation of technical designs that leverage out-of-the-box ServiceNow capabilities while managing necessary customization

Skills

ServiceNow

CMDB

CSDM

ITSM

ITOM

HRSD

CSM

APIs

Agile

Communication

Education

BA/BS Degree

Tools

ServiceNow

Job description

• Extensive experience designing/implementing ServiceNow solutions (e.g., ITSM, ITOM, HRSD, CSM)

Job Title: ServiceNow Systems Architect

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

CACI is seeking a certified, expert ServiceNow Architect to lead enterprise-wide design and integration. This strategic role involves collaborating with stakeholders to deliver scalable, high-quality technical solutions and mentoring teams to foster innovation and best practices.

We value self-initiated team members who strive to produce high quality work through collaboration with team members and customers while making a difference through individual contributions to ensure project success for our team and our customers. We are leading the charge for digital transformation in the intelligence community, so we are seeking team members who are optimistic about leveraging emergent technologies that are strategically aligned to best practices.

As part of CACI’s Intel Application Services, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity.

Responsibilities

• Lead end-to-end architecture, design, and implementation of complex ServiceNow solutions
• Serve as the technical lead, evaluating deep architectural fit, integration complexity, and whether "out-of-the-box" (OOTB) functionality meets requirements
• Identify "must-have" vs. "nice-to-have" features across core workflows (e.g., Incident, Change, Asset Management)
• Act as the liaison with government technical leaders, program leadership and other stakeholders to identify, evaluate and integrate with enterprise service offerings
• Develop and implement standards for the acquisition, use and maintenance of technology
• Deliver products in coordination with the agile project delivery teams and participate in briefings with program and government personnel as required
• Establish and enforce development standards, code reviews, and architectural principles to minimize technical debt and ensure upgrade-readiness
• Focus on long-term scalability and strategic roadmap alignment
• Compare the current state against the desired future state, assessing alternative requirements, determining whether excessive custom coding or third-party plugins align with ServiceNow platform optimization plans
• Architect integrations with third-party technologies and act as a subject matter expert (SME) on platform capabilities
• Leading in the creation of technical designs that leverage out-of-the-box ServiceNow capabilities while managing necessary customization

Required

Qualifications

• Minimum 10 years’ experience and demonstrated knowledge of developing and directing the design, architecture and implementation of data services that include COTS products, security identity and access management services
• Minimum 8 years’ experience developing System Architecture, Software Architecture and Enterprise Architecture diagrams and associated technical specifications
• Thorough experience with ServiceNow Configuration Management Database (CMDB)
• Detailed experience with ServiceNow Common Service Data Model (CSDM)
• Extensive experience designing/implementing ServiceNow solutions (e.g., ITSM, ITOM, HRSD, CSM)
• Strong understanding of ServiceNow integrations, APIs, and data modeling
• Experience working within an agile sprint development team environment using ServiceNow platform
• Experience establishing enterprise service offerings
• Ability to creatively collaborate with other program personnel to ensure a unified and well-executed goal
• Composure and ability to lead with confidence and calmness when faced with competing high-priority projects and difficult decisions and when delivering solutions
• Excellent written and verbal communications skills using MS Word and other tools
• Excellent presentation development and delivery skills using MS PowerPoint
• TS/SCI CI Poly
• BA/BS Degree

Desired

• ITIL 4 Foundation Certification
• Certified System Administrator (CSA)
• Certified Technical Architect (CTA) or the Certified Master Architect (CMA)
• TOGAF Certifications
• Working knowledge of DoD Architecture V 2.0 Frameworks
• AWS Certified Solution Architect certification
• ServiceNow developer certification, preferably Certified System Administrator (CSA)

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$120,800 - $265,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.