Sr. ServiceNow Business Analyst

Guidehouse; Northern (KY); Hybrid; USD 92,000 - 153,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Mobility Stipend

Job summary

Guidehouse is seeking a Sr. ServiceNow Business Analyst to lead ServiceNow projects remotely in the US. You will work with clients to identify and translate requirements, design and implement ServiceNow applications, and support testing and training across the project lifecycle.

The ideal candidate has at least 3 years of ServiceNow experience, knowledge of GRC, SPM, ITSM, and App Engine, and a federal Secret clearance. Strong communication and Agile skills are required.

Qualifications

• Minimum of 3 years of ServiceNow or similar technology implementation experience.
• Bachelor's degree or equivalent experience.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Knowledge of ServiceNow modules such as GRC, SPM, and ITSM, plus App Engine and Scoped Apps.
• Experience in an Agile environment.

Responsibilities

• Lead ServiceNow projects and translate requirements into solutions.
• Collaborate with development teams to design, implement, and administer ServiceNow.
• Capture current state processes and design future state processes.
• Engage stakeholders throughout all project phases and support testing and training.
• Create design documents, process maps, and communications.
• Document ServiceNow solutions.

Skills

ServiceNow

GRC

ITSM

SPM

App Engine

Scoped Apps

Agile

SCRUM

SAFe

UAT

Education

Bachelor's degree or equivalent experience

Tools

Power Apps

Power Automate

SharePoint

UiPath

Databricks

Power BI

Tableau

Job description

## Sr. ServiceNow Business AnalystApply: US - Remote (Any location): Full time: Posted Today: 44789**Job Family:**SAAS/PAAS/Cloud Consulting**Travel Required:**Up to 10%**Clearance Required:**Active Secret**What You Will Do:*** Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements* Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.* Translating complex business requirements into technical designs and solutions using ServiceNow.* Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.* Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.* Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.* Staying current with ServiceNow products, features, and industry trends to drive innovation.* Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.* Building functional work products such as, but not limited to, process maps, design documents, and communications.* Supporting functional product testing and training activities.* Creating technical and functional documentation for ServiceNow solutions.**What You Will Need:*** Must POSSESS and MAINTAIN a Federal or DoD \"SECRET\" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.* A Minimum of THREE (3) years of ServiceNow or similar technology implementation experience* Bachelor's degree or equivalent experience* Experience with Software Development Lifecycle methodologies, deliverables, and controls* Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps* Experience with Software Development Lifecycle methodologies, deliverables, and controls* Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training* Experience working in an Agile environment**What Would Be Nice To Have:*** One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)* Agile, SCRUM, or SAFe certifications* Excellent verbal and written communication skills* Strong analytical, problem-solving skills* Ability to work effectively in a team environment* Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels* Heightened attention to detail* Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau* Hands-on experience configuring ServiceNow solutions* General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environmentThe annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave and Adoption Assistance* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Student Loan PayDown* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program* Mobility Stipend