Sr. ServiceNow Business Analyst

RiseMe; San Antonio (TX); Hybrid; USD 92,000 - 153,000; Full time

Benefits offered by this job

Medical Insurance

Holidays and Paid Holidays

Bonus Eligible

401(k) Retirement Plan

Education & Certifications

Mobility Stipend

Employee Referral Program

Job summary

Guidehouse is seeking a ServiceNow-focused professional to lead client engagements and drive implementation projects across GRC, SPM, and ITSM modules. You will translate business needs into scalable technical designs and collaborate with cross-functional teams to deliver and optimize ServiceNow solutions.

You will coordinate with stakeholders, participate in UAT, and contribute to training and documentation to ensure successful project outcomes.

Qualifications

• Minimum of three (3) years of ServiceNow or similar technology implementation experience.
• Bachelor's degree or equivalent experience.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps.
• Well-rounded technology consulting experience necessary, including defining requirements, leading client meetings, facilitating UAT, and conducting training.
• Experience working in an Agile environment.

Responsibilities

• Lead ServiceNow projects, engaging with clients to translate requirements.
• Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
• Translate complex business requirements into technical designs and solutions using ServiceNow.
• Support ServiceNow projects by capturing current state processes and designing future state processes.
• Maintain frequent engagement with users and stakeholders throughout all phases of the project and development efforts.
• Collaborate with technical teams to develop, configure, and enhance ServiceNow applications.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Build functional work products such as process maps, design documents, and communications.
• Support functional product testing and training activities.
• Create technical and functional documentation for ServiceNow solutions.

Skills

ServiceNow

Client interaction

Requirements gathering

Agile delivery

UAT

Training

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

GRC

SPM

ITSM

App Engine

Scoped Apps

Job description

Job Family

SAAS/PAAS/Cloud Consulting

Travel Required

Up to 10%

Clearance Required

Active Secret

What You Will Do

• Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
• Translating complex business requirements into technical designs and solutions using ServiceNow.
• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
• Staying current with ServiceNow products, features, and industry trends to drive innovation.
• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.
• Building functional work products such as, but not limited to, process maps, design documents, and communications.
• Supporting functional product testing and training activities.
• Creating technical and functional documentation for ServiceNow solutions.

What You Will Need

• Must POSSESS and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
• A Minimum of THREE (3) years of ServiceNow or similar technology implementation experience
• Bachelor's degree or equivalent experience
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• Experience working in an Agile environment

What Would Be Nice To Have

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
• Agile, SCRUM, or SAFe certifications
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau
• Hands-on experience configuring ServiceNow solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

The annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.