ServiceNow Training Specialist

Guidehouse; Northern (KY); Hybrid; USD 92,000 - 153,000; Full time

Job summary

Guidehouse is seeking a ServiceNow Training Specialist to lead enterprise ServiceNow initiatives remotely in the US. The role requires translating complex business needs into scalable ServiceNow solutions, partnering with development teams, and maintaining ongoing stakeholder engagement throughout project lifecycles.

The ideal candidate has a federal/DoD security clearance, 5+ years of experience, and strong communication skills to support testing and training activities across diverse clients.

Qualifications

• Must have active DoD/US SECRET security clearance or ability to obtain one.
• Bachelor's degree or equivalent experience.
• Experience with SDLC methodologies, deliverables, and controls.

Responsibilities

• Lead ServiceNow projects with clients and users to identify requirements.
• Collaborate with development teams to design, develop, implement and administer ServiceNow applications.
• Translate business requirements into technical designs using ServiceNow.
• Engage stakeholders to capture current and future state processes and pain points.

Skills

ServiceNow

GRC

ITSM

SPM

Agile

UAT

Training

Communication

Security clearance

Education

Bachelor's degree or equivalent

Tools

App Engine

Scoped Apps

Job description

## ServiceNow Training SpecialistApply: US - Remote (Any location): Full time: Posted Today: 44799**Job Family:**SAAS/PAAS/Cloud Consulting**Travel Required:**Up to 10%**Clearance Required:**Active Secret**What You Will Do:*** Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements* Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.* Translating complex business requirements into technical designs and solutions using ServiceNow.* Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.* Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.* Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.* Staying current with ServiceNow products, features, and industry trends to drive innovation.* Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.* Building functional work products such as, but not limited to, process maps, design documents, and communications.* Supporting functional product testing and training activities.* Creating technical and functional documentation for ServiceNow solutions.**What You Will Need:*** Must POSSESS and MAINTAIN a Federal or DoD \"SECRET\" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.* A Minimum of FIVE (5) years of professional experience.* Bachelor's degree or equivalent experience* Experience with Software Development Lifecycle methodologies, deliverables, and controls* Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps* Experience with Software Development Lifecycle methodologies, deliverables, and controls* Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training* Experience working in an Agile environment**What Would Be Nice To Have:*** One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)* Agile, SCRUM, or SAFe certifications* Excellent verbal and written communication skills* Strong analytical, problem-solving skills* Ability to work effectively in a team environment* Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels* Heightened attention to detail* Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau* Hands-on experience configuring ServiceNow solutions* General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environmentThe annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.