ServiceNow Training Specialist

Guidehouse; Washington (District of Columbia); On-site; USD 92,000 - 153,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Education Reimbursement

Job summary

Guidehouse is seeking a ServiceNow-focused consultant to lead engagements with federal clients, translating complex requirements into technical designs. You will collaborate with development teams to configure, implement, and administer ServiceNow solutions such as ITSM, GRC, and SPM, while maintaining strong stakeholder communication and project governance.

You will interact with users, facilitate UAT, contribute to design documents, and build functional work products while aligning with SDLC

Qualifications

• Requires a Bachelor’s degree or equivalent experience.
• Experience with SDLC methodologies, deliverables, and controls.
• Experience with ServiceNow modules such as GRC, SPM, ITSM, App Engine and Scoped Apps.
• Must possess and maintain a Federal or DoD SECRET security clearance.

Responsibilities

• Lead ServiceNow projects, including client interactions to identify and translate requirements.
• Collaborate with ServiceNow development teams to design, develop, implement, and administer applications.
• Capture current state processes and design future state processes with stakeholders.
• Provide training and documentation for ServiceNow solutions.

Skills

Stakeholder engagement

UAT facilitation

Technical communication

Agile collaboration

Education

Bachelor's degree or equivalent experience

Tools

GRC

SPM

ITSM

App Engine

Scoped Apps

Job description

Job Family:SAAS/PAAS/Cloud ConsultingTravel Required:Up to 10%Clearance Required:Active SecretWhat You Will Do:Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirementsCollaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.Translating complex business requirements into technical designs and solutions using ServiceNow.Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.Staying current with ServiceNow products, features, and industry trends to drive innovation.Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.Building functional work products such as, but not limited to, process maps, design documents, and communications.Supporting functional product testing and training activities.Creating technical and functional documentation for ServiceNow solutions.What You Will Need:Must POSSESS and MAINTAIN a Federal or DoD \"SECRET\" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.A Minimum of FIVE (5) years of professional experience.Bachelor's degree or equivalent experienceExperience with Software Development Lifecycle methodologies, deliverables, and controlsKnowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped AppsExperience with Software Development Lifecycle methodologies, deliverables, and controlsWell-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct trainingExperience working in an Agile environmentWhat Would Be Nice To Have:One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)Agile, SCRUM, or SAFe certificationsExcellent verbal and written communication skillsStrong analytical, problem-solving skillsAbility to work effectively in a team environmentStrong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levelsHeightened attention to detailKnowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and TableauHands-on experience configuring ServiceNow solutionsGeneral understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environmentThe annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility StipendAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.