Sr. ServiceNow Architect - HAM/SAM/ITAM

Fujitsu; Westlake (TX); Remote; USD 118,000 - 166,000; Full time

Job summary

An established industry player is seeking a skilled ServiceNow Technical Architect to join their expanding SaaS practice. This role involves designing and implementing innovative ServiceNow solutions across various sectors, ensuring high-quality delivery and customer satisfaction. The successful candidate will lead technical engagements, collaborate with pre-sales teams, and provide mentorship to junior staff. With a culture of innovation and a commitment to ongoing learning, this position offers a unique opportunity to thrive in a flexible, creative environment. If you have a passion for technology and a desire to make a significant impact, this role is perfect for you.

Benefits

Unlimited ServiceNow learning and certification opportunities

Coaching and mentorship from certified professionals

Flexible and creative work environment

Health benefits

401K plan

Competitive salary

Generous benefits package

Qualifications

• 8+ years of ServiceNow design and development experience required.
• Must have hands-on development experience on the ServiceNow platform.

Responsibilities

• Lead end-to-end ServiceNow engagements from design to implementation.
• Serve as the technical expert for the sales team, addressing concerns.

Skills

ServiceNow Design and Development

ITSM

ITOM

ITAM (HAM/SAM)

Java

JavaScript

Technical Sales

Customer Engagement

Education

Bachelor's Degree

Tools

ServiceNow Platform

REST/SOAP

Flow Designer

Data Stream

Scripted REST API

Job description

ServiceNow Technical Architect – HAM/SAM/ITSM

Following rapid expansion of Fujitsu North America’s SaaS ServiceNow practice, we are seeking a strong ServiceNow Technical Architect with solid ITSM, HAM/SAM experience and a proven record of successful delivery on consulting engagements.

Work Style:

• Fulltime / Permanent
• US Based, Remote: Candidates may be based anywhere in the United States.

What we offer:

• The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.
• Unlimited ServiceNow learning and certification opportunity
• Great opportunities with versatile clients across consulting, development and presales for you to learn and grow.
• Coaching and mentorship from ServiceNow certified CTAs and CMAs.
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration.
• Competitive salary and generous benefits
• A very flexible and creative environment for you to innovate and excel.

Role and Accountabilities:
This will suit an experienced ServiceNow professional with a successful track record of implementing ServiceNow solutions specifically ITSM, ITOM and ITAM (SAM/HAM) areas.
Candidates need to be experienced in leading end to end ServiceNow engagements from solutioning, design, implementation, support and advisory. Lead meetings with customers to gather business requirements, current IT infrastructure, and future goals. Work with customers and internal teams to resolve any issues related to scope, technical challenges, or integration.

Candidate has to work closely with pre-sales team to understand customer needs and business objectives; create comprehensive technical proposals and responses to Requests for Proposals (RFPs) that outline the solution's benefits and implementation approach and ensure that the pricing model is aligned with the solution’s technical design, including licensing and resource requirements.

Serve as the technical expert for the sales team, helping to close deals by addressing technical concerns and demonstrating value. Assist in overcoming objections and ensuring that the customer is confident in the proposed solution before they commit. Proactively identify any potential risks to the proposed solution or project during the presales phase. Present ServiceNow capabilities through live demos and presentations to both technical and non-technical stakeholders.

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

• Design and develop the technical architecture of ServiceNow IT Asset Management, including Hardware and Software Asset Management.
• Consult and implement ServiceNow IT Operations Management – Discovery and Service Mapping preferred.
• Ability to set up wide range of integrations (Service Graph Connectors / Integration Hub) with Tanium, SCCM, jamf or equivalent for software inventory integration.
• Troubleshoot issues HAM and SAM such as normalization, entitlements, metrics, allocations and foundation data aligned to CSDM.
• Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.
• Provide technical leadership and guidance to the development team, ensuring adherence to best practices in coding, configuration, and customization.
• Conduct technical reviews and assessments, ensuring that the ServiceNow implementation is scalable, secure, and efficient.
• Collaborate with project managers and business analysts to translate business requirements into technical solutions.
• Act as a subject matter expert, providing technical support and training to end-users and stakeholders.
• Stay updated with the latest ServiceNow features and technologies, making recommendations for improvements and upgrades.

Skills and Experience Requirements:

• Bachelor's degree or equivalent combination of education and experience.
• 8+ years of ServiceNow design and development experience (Must have).
• Experience with ServiceNow architecture and integration.
• Must have hands on development experience on the ServiceNow platform including customization of applications (ITSM, custom apps, HAM & SAM, ITOM). Experience in other applications such as IRM, HR, CSM, etc would be a plus.
• Experience developing ServiceNow solutions and technical design documents from business requirements.
• Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
• Experience developing, implementing, and maintaining large-scale applications and systems.
• Programming expertise in Java, JavaScript or other functional programming languages.
• Ability to create high-level and low-level technical solutions and roadmaps.
• Experience in technical sales, solution design, and customer engagement.

Skills and Certifications

• ServiceNow certifications –
  • Service Now System Administrator - Mandatory
  • Certified Implementation Specialist – Mandatory
  • Discovery – (Strong Asset)
  • HAM and SAM Product lines – (Strong Asset)

Our commitment to diversity and equity:

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every member of the Fujitsu Group. We embrace diversity and equal opportunity. Qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or orientation, sexual orientation, national origin, genetics, disability, age or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, customers, and partners.

Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $118,400 to $165,800 USD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance.

As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, 401K, and other benefits.

#LI-GP1

#LI-Remote