Sr. Service Technician

Chenega MIOS SBU; Hyde Park Township (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Chenega MIOS SBU is seeking a Sr. Service Technician to provide repair and service support for office products. This role involves troubleshooting, installation, and maintenance tasks, ensuring customer satisfaction and contributing to team productivity. Ideal candidates will have a high school diploma, technical certification, and relevant experience in servicing devices.

Benefits

Professional development programs

Broad benefits package

Culture encouraging well-being and diversity

Qualifications

• 2+ years experience with Xerox or similar devices.
• Experience in electrical/electronics and multimeter use.
• Valid driver's license and background check required.

Responsibilities

• Perform maintenance and repair on assigned products.
• Ensure customer satisfaction with timely service.
• Keep management informed of potential issues.

Skills

Customer Service

Troubleshooting

Technical Proficiency

Education

High School Diploma or GED

Technical Certification

Job description

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Location

Luke AFB, AZ

Summary

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

About Chenega MIOS

Chenega Worldwide Support (CWS) is a premier provider of Architecture and Engineering support services to federal customers around the world. Founded in 2016 to support federal operations OCONUS, CWS holds true to its mission that no matter the location, we are there to get the job done.

Role Overview

The Sr. Service Technician will provide repair and service support at the customer’s location, working with Low to Mid-Range office products in a break/fix mode.

Responsibilities

1. Perform maintenance on assigned products, including repair, troubleshooting, installation, removal, retrofit, preventative maintenance, and customer call assistance.
2. Ensure customer satisfaction by providing timely, courteous service with minimal support, including notifying customers of call receipt and ETA.
3. Keep management informed of potential issues.
4. Contribute to the productivity of the service workgroup.
5. Complete product training to demonstrate proficiency.
6. Perform mechanical adjustments and troubleshoot to the Field Replaceable Unit (FRU) level.
7. Diagnose and repair using documentation, multimeters, and fault codes.
8. Report activities and time accurately.
9. Manage parts, tools, and assets.
10. Communicate with customers about service status and concerns.
11. Meet or exceed standards such as Response Time, First Time Fix, and Call-Backs.
12. Handle equipment maintenance, installation, troubleshooting, network connectivity, and training.
13. Perform other duties as assigned.

Qualifications

• High School Diploma or GED; technical certification preferred or two years of related experience.
• 2+ years experience with Xerox or similar devices.
• Experience or training in electrical/electronics, digital electronics, and multimeter use.
• Valid driver’s license and background check required.

Skills and Abilities

• Proficiency with PC, Microsoft Office, and internet troubleshooting.
• Ability to work overtime and provide reliable transportation.
• Excellent customer service skills.
• Ability to pass drug, DMV, and background checks.

Growth and Benefits

We focus on professional development through on-the-job learning and formal programs. Our benefits are broad, and our culture encourages well-being, diversity, and community engagement.

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Defense and Space Manufacturing