Sr Scrum Master

Synechron; Charlotte (NC); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Paid annual leave

Maternity/Paternity leave

Comprehensive insurance

Retirement savings plan

Udemy for Business access

Coaching opportunities

Commuter benefits

Opportunities to work abroad

Job summary

Synechron, a global consulting firm, seeks a Jira Scrum Master in Charlotte, NC. You will leverage Jira to manage boards, optimize workflows, and enforce Agile best practices, while supporting change inventory control, problem management, and governance of non-permitted technologies.

You will build relationships with teams, analyze data to drive outcomes, identify process improvements, and deliver clear, data-driven reports to support decision making.

Qualifications

• Understanding of Scrum Master responsibilities including ceremonies.
• Hands-on Jira experience for backlog management, dashboards, and reports.
• Ability to track and report team progress using Jira metrics.

Responsibilities

• Develop working relationships with teams and process owners to build trust.
• Analyze data and drive logical outcomes while challenging the status quo.
• Identify and implement process improvements to enhance team efficiency.
• Proactively identify opportunities to improve manual processes.

Skills

Scrum Master responsibilities

Jira backlog

Jira dashboards

Jira roles

Communication

Time management

Data reporting

Agile practices

Tools

Jira

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000, and has 58 offices in 22 countries within key global markets.

As a Jira Scrum Master, leveraging Jira to manage boards, optimize workflow principles and Agile best practices. Additionally, support critical service management routines including change inventory control, problem management, and governance of non-permitted technologies.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $110 - $120k/year & benefits (see below).

The Role

Responsibilities:

• The candidate will develop working relationships with teams along with process owners while building trust and confidence at all levels.
• The ideal candidate will analyze data and drive to logical outcomes while constantly challenging the status quo.
• Identify and implement process improvements to enhance team efficiency.
• Expected to proactively identify opportunities to improve manual processes.

Requirements:

• Working knowledge of Scrum Master responsibilities, including facilitating ceremonies, supporting Agile per Scrum principles.
• Hands-on experience using Jira for backlog management, sprint planning, dashboards, workflows, and reports
• Ability to track and report team progress using Jira metrics.
• Foundational knowledge of Jira roles and their responsibilities.
• Strong communication and collaboration skills for working with multiple teams and stakeholders.
• Excellent organizational and time management skills; able to manage multiple priorities under pressure.
• Strong analytical and problem-solving skills with attention to detail.
• Self-motivated with ability to prioritize tasks, meet deadlines, and manage changing priorities.
• Ability to design and deliver clear, data-driven reports that provide actionable insights, support decision-making information in a concise, visual format.

Preferred, but not required:

• Proven experience in Jira Scrum Mastery, along with deep knowledge of Agile practices, is highly regarded.
• Skilled in interpreting Jira reports, identifying trends in team performance, and providing insights to improve
• Recognizes potential impediments early and escalates risks appropriately to ensure timely resolution.
• Experience with the appropriate methods and tools (i.e., workshops, process flow, Visio, BPML) to document dependencies.
• Working knowledge of SQL and database tools to extract and manipulate data for process analysis and improvement

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.