Sr. Sales & Purchasing Advisor

Richemont (Cartier/Van Cleef); New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with employer match

Wellness reimbursement

Volunteer days off

Job summary

Watchfinder & Co. in New York seeks a customer-focused luxury watch specialist to manage inquiries and guide buyers and sellers through end-to-end transactions. You will negotiate prices, assess trade-ins, and ensure compliance with sales, financial, and security procedures.

You bring strong watch knowledge, excellent communication, and a KPI-driven mindset. This role offers a generous commission scheme and a comprehensive benefits package within a premier pre-owned luxury space.

Qualifications

• Experience analyzing KPI metrics like first reply time and sales targets.
• Deep knowledge of watch brands and models; familiarity with movements.
• Strong negotiation skills, including trade-ins.

Responsibilities

• Handle inquiries via phone and email in a first-come, first-served queue.
• Buy, sell, negotiate prices to secure margins.
• Ensure compliance with sales, financial, and security procedures.
• Deliver excellent customer service for pre-owned watches.
• Manage end-to-end sales and purchasing processes.

Skills

Watch knowledge

Negotiation

Customer service

Communication

Organizational skills

Phone sales

Email sales

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Responsibilities

• Managing inquiries on our watches via a first come, first served queue (by both phone & email), and delivering timely responses
• Buying, selling, and negotiating prices of watches including trade-ins to secure a deal with the best possible margin
• Ensuring compliance with sales, financial, and security procedures as outlined by HQ
• Demonstrating excellent customer service skills, providing our clients with the best possible pre-owned watch buying/selling experience
• Managing the sales/purchasing processes from beginning to end; contact, conversion, and aftersales
• Understanding internal procedures from the moment we receive a watch, to the moment it is delivered to the end client
• Handling 'live' orders post payment, and dealing with aftersales queries from your clients

Qualifications

• Experience working with Key Performance Indicators such as first reply time, speed of phone answer, and meeting sales/purchasing targets
• Exceptional knowledge of not only watch brands, but specific models offered by them
• Knowledge of the inner workings of timepieces, including quartz, automatic, and manual wind movements
• Ability to negotiate (ideally with a trade-in involved)
• Ability to take in technical information and follow instructions/directions precisely
• Results driven and motivated, with an entrepreneurial mindset
• Very personable and polite
• Highly organized with the ability to prioritize workload
• Strong communication skills and confidence via email and phone
• Ability to adhere to the WF & Co policies and procedures document, as well as Health and Safety procedures
• Experience working with customers on a one to one basis on high ticket items
• Email and phone sales experience is a MUST

What's in it for you?

• You will embark on an exciting new venture in New York, which will enable you to grow yourself within the luxury retail space
• Gain valuable experience working in a multi-brand, multi-channel sales environment
• Various company benefits, with a generous commission scheme

KPI's and Targets

• Units sold (per month)
• Units purchased (per month)
• Negotiation/discount percentage control
• Email reply times/speed of answer on phones
• Client testimonials via Trustpilot and Google
• Conversion rate

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range: $28 - $31. This role is commission eligible.

Salary will be negotiated based on relevant skills and experience.