Sales Associate

US08 *E* Watchfinder USA; New York (NY); On-site; USD 71,635,200 - 83,096,832; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Job summary

Watchfinder & Co. in New York seeks a boutique sales professional to deliver a personalized luxury shopping experience for timepieces from premium brands.

You will engage clients, introduce services (including part-exchange), and build a high-value clientele through proactive CRM outreach. The ideal candidate has sales or hospitality background, is a strong team player, and excels in communication and relationship-building.

Qualifications

• Background in sales or hospitality preferred.
• Strong team player with excellent communication.
• Ability to develop networks and client relationships.
• Curious and resourceful; able to work independently.
• Etiquette and luxury-service mindset; organized and reliable.

Responsibilities

• Host clients and stakeholders with personalized experience.
• Find new and creative ways to exceed client expectations.
• Introduce clients to services including part-exchange offerings.
• Develop personal clientele via proactive outreach (CRM).
• Know Watchfinder history, services/products and partnerships.
• Act as a brand ambassador inside and outside the boutique.
• Maintain boutique to global operating standards.
• Lead appraisal for timepieces in part-exchange, ensuring proper processes.

Skills

Sales experience

Hospitality background

Team player

Excellent communicator

Curious and resourceful

Independent worker

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre‑owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre‑owned watch specialist.

Responsibilities

• Hosting clients and other stakeholders with the ability to provide personalised customer experience.
• Find ever new and creative means to exceed client’s expectations.
• Introduce clients to the different services that we offer, including the part‑exchange service, maintaining a high level of experience to the clients.
• Developing personal clientele through effective use of the selling skills, proactive client outreach (CRM).
• Know WF’s history, services/products and partnerships as well as the benefits of purchasing a timepiece through Watchfinder.
• Act as a brand ambassador inside and outside the boutique.
• Maintain the boutique according to the global operating standards.
• Be part of a boutique team and support the overall organisation of the boutique with a strong team approach.
• Lead the appraisal process of timepieces that involve a part‑exchange. Ensuring that all the necessary processes are followed accurately for the end user to make an assumption.

Qualifications

• Applicants with a background in sales or hospitality preferred.
• Strong team player mindset.
• Excellent communicator with ability to develop strong networks.
• Curious and resourceful. Able to work independently on the sales process.
• Result‑orientated and driven.
• Accountable and reliable.
• Able to handle a large diversity of tasks in a timely manner, very organised and disciplined.
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour.
• Able to approach individually to respective client.
• Open & Outgoing personality.
• Demonstrate eagerness and enthusiasm to learn and grow.
• Creative, curious and versatile with good interpersonal competences and empathetic.
• Has perfect manners and can maintain a conversation elegantly.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

• We Offer Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
• At Richemont, We Craft the Future!

Expected Salary Range: $25 - $29. This role is commission eligible. Salary will be determined based on relevant skills and experience. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.