Sr Risk Mgr, Litigation Support Specialist , Amazon Flex, Service Level Standards (Fulfillment & Operations)

Amazon Inc.

Bellevue (WA)

On-site

USD 121,000 - 164,000

Full time

6 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC’s Amazon Flex unit seeks a Sr Risk Manager in the Litigation Support function to lead investigations into contested delivery partner enforcement actions and support legal strategies. You will work with cross-functional teams including legal, enforcement program owners, and regulators to ensure fair, well-documented outcomes.

The role involves detailing risk and liability considerations, coordinating with outside counsel, and maintaining rigorous SLAs across jurisdictions

Qualifications

6+ years of compliance, audit or risk management experience.
Advanced knowledge of Microsoft Office products.
Bachelor's degree or equivalent.

Responsibilities

Conduct end-to-end investigations into contested delivery partner enforcement actions to ensure adherence to policies.
Develop disposition recommendations for active litigation and arbitration matters.
Serve as a subject matter witness in arbitration hearings and regulatory inquiries.

Skills

Risk management experience

MS Office proficiency

Education

Bachelor's degree or equivalent

Master's degree or equivalent

PMP or equivalent certification

Six Sigma certified

Job description

Sr Risk Mgr, Litigation Support Specialist , Amazon Flex, Service Level Standards

Job ID: 10564001 | Amazon.com Services LLC

Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

Amazon Flex's Service Level Standards (SLS) team is seeking a Litigation Risk Manager to join our Critical Operations function. Our team ensures that enforcement actions taken against delivery partners are fair, defensible, and well-documented — and when those decisions are contested through legal channels, we investigate thoroughly.

As a Litigation Risk Manager, you will play a crucial role in managing legal disputes arising from delivery partner enforcement actions. You'll be responsible for conducting in-depth investigations into contested offboarding decisions, developing disposition recommendations for legal proceedings, and serving as a subject matter witness when required. This role offers the opportunity to work with cross-functional teams - including legal, outside counsel, enforcement program owners, and regulatory stakeholders - while directly contributing to the protection and compliance of Amazon's last-mile delivery operations.

Key job responsibilities

Conduct end-to-end deep-dive investigations into contested delivery partner enforcement actions, determining whether offboarding decisions adhered to established policies and procedures
Develop and deliver well-reasoned disposition recommendations for active litigation and arbitration matters
Serve as a subject matter witness in arbitration hearings, tribunal proceedings, and regulatory inquiries - articulating the company's enforcement rationale clearly and accurately
Partner closely with internal legal teams and outside counsel to align on case strategy, timelines, and desired outcomes
Monitor and manage caseload with competing priorities, jurisdictional deadlines, and strict SLAs
Identify emerging litigation trends, recurring claim patterns, and systemic risks across jurisdictions
Provide closed-loop feedback to enforcement program owners to proactively address root causes of disputes
Identify opportunities for workflow efficiency improvements and contribute to process optimization
Coordinate with cross-functional stakeholders to ensure responses are accurate, comprehensive, and delivered on time

Basic Qualifications

6+ years of compliance, audit or risk management experience
Knowledge of Microsoft Office products and applications at an advanced level
Bachelor's degree or equivalent

Preferred Qualifications

Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Benefits