Sr. Risk Mgr, Intake Litigation SME, Amazon Flex, Service Level Standards

Amazon Inc.; Austin (TX); On-site; USD 121,000 - 164,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Restricted stock units (RSUs)

Job summary

Amazon.com Services LLC is seeking an experienced compliance/risk professional in Austin, TX to lead investigations into enforcement actions, develop dispositions for litigation matters, and coordinate with legal teams across jurisdictions. The role emphasizes strong analytical ability, process improvement, and timely stakeholder communication.

The position requires 6+ years in compliance or risk management, advanced Office skills, and a Bachelor's degree.

Qualifications

• 6+ years of compliance, audit or risk management experience.
• Knowledge of Microsoft Office products and applications at an advanced level.
• Bachelor's degree or equivalent

Responsibilities

• Conduct end‑to‑end deep‑dive investigations into contested delivery partner enforcement actions, determining whether offboarding decisions adhered to established policies and procedures.
• Develop and deliver well‑reasoned disposition recommendations for active litigation and arbitration matters.
• Serve as a subject matter witness in arbitration hearings, tribunal proceedings, and regulatory inquiries - articulating the company's enforcement rationale clearly and accurately.
• Partner closely with internal legal teams and outside counsel to align on case strategy, timelines, and desired outcomes.
• Monitor and manage caseload with competing priorities, jurisdictional deadlines, and strict SLAs.
• Identify emerging litigation trends, recurring claim patterns, and systemic risks across jurisdictions.
• Provide closed‑loop feedback to enforcement program owners to proactively address root causes of disputes.
• Identify opportunities for workflow efficiency improvements and contribute to process optimization.
• Coordinate with cross‑functional stakeholders to ensure responses are accurate, comprehensive, and delivered on time.

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Job description

Description

Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on‑board, schedule delivery times, guide them through their deliveries with in‑app mapping and navigation, and more.

Description

Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on‑board, schedule delivery times, guide them through their deliveries with in‑app mapping and navigation, and more.

Key job responsibilities

• Conduct end‑to‑end deep‑dive investigations into contested delivery partner enforcement actions, determining whether offboarding decisions adhered to established policies and procedures
• Develop and deliver well‑reasoned disposition recommendations for active litigation and arbitration matters
• Serve as a subject matter witness in arbitration hearings, tribunal proceedings, and regulatory inquiries - articulating the company's enforcement rationale clearly and accurately
• Partner closely with internal legal teams and outside counsel to align on case strategy, timelines, and desired outcomes
• Monitor and manage caseload with competing priorities, jurisdictional deadlines, and strict SLAs
• Identify emerging litigation trends, recurring claim patterns, and systemic risks across jurisdictions
• Provide closed‑loop feedback to enforcement program owners to proactively address root causes of disputes
• Identify opportunities for workflow efficiency improvements and contribute to process optimization
• Coordinate with cross‑functional stakeholders to ensure responses are accurate, comprehensive, and delivered on time

Basic Qualifications

• 6+ years of compliance, audit or risk management experience
• Knowledge of Microsoft Office products and applications at an advanced level
• Bachelor's degree or equivalent

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 121,200.00 - 163,900.00 USD annually

USA, WA, Bellevue - 121,200.00 - 163,900.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10564010