Sr. Risk Mgr, Intake Litigation SME, Amazon Flex, Service Level Standards (Fulfillment & Operations)

Amazon Inc.; Bellevue (WA); Presencial; USD 121 000 - 164 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) matching

Paid time off

Parental leave

Resumo da oferta

Amazon is seeking a Sr. Risk Manager, Intake Litigation SME within the Amazon Flex unit to lead investigations into delivery-partner enforcement actions and to guide disposition decisions in litigation and arbitration.

The role requires coordinating with legal, enforcement program owners, and outside counsel to protect last‑mile operations. The ideal candidate has extensive risk management experience, strong investigative skills, and the ability to serve as a subject matter witness in legal

Qualificações

• 6+ years of compliance, audit or risk management experience.
• Advanced knowledge of Microsoft Office applications.
• Bachelor's degree or equivalent

Responsabilidades

• Conduct end-to-end deep-dive investigations into contested delivery partner enforcement actions, ensuring adherence to policies and procedures.
• Develop and deliver disposition recommendations for active litigation and arbitration matters.
• Serve as a subject matter witness in arbitration hearings, tribunals, and regulatory inquiries with clear enunciation of enforcement rationale.
• Collaborate with internal legal teams and outside counsel to align on case strategy, timelines and outcomes.
• Monitor caseload with competing priorities, deadlines, and SLAs; identify trends and systemic risks across jurisdictions.
• Provide feedback to enforcement owners to address root causes of disputes and improve processes.

Conhecimentos

Analytical thinking

Communication

Investigative mindset

Formação académica

Bachelor's degree

Ferramentas

MS Office

Descrição da oferta de emprego

Sr. Risk Mgr, Intake Litigation SME, Amazon Flex, Service Level Standards

Job ID: 10564010 | Amazon.com Services LLC

Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

Amazon Flex's Service Level Standards (SLS) team is seeking a Litigation Risk Manager to join our Critical Operations function. Our team ensures that enforcement actions taken against delivery partners are fair, defensible, and well-documented — and when those decisions are contested through legal channels, we investigate thoroughly.

As a Litigation Risk Manager, you will play a crucial role in managing legal disputes arising from delivery partner enforcement actions. You'll be responsible for conducting in-depth investigations into contested offboarding decisions, developing disposition recommendations for legal proceedings, and serving as a subject matter witness when required. This role offers the opportunity to work with cross-functional teams - including legal, outside counsel, enforcement program owners, and regulatory stakeholders - while directly contributing to the protection and compliance of Amazon's last-mile delivery operations.

Key job responsibilities

• Conduct end-to-end deep-dive investigations into contested delivery partner enforcement actions, determining whether offboarding decisions adhered to established policies and procedures
• Develop and deliver well-reasoned disposition recommendations for active litigation and arbitration matters
• Serve as a subject matter witness in arbitration hearings, tribunal proceedings, and regulatory inquiries - articulating the company's enforcement rationale clearly and accurately
• Partner closely with internal legal teams and outside counsel to align on case strategy, timelines, and desired outcomes
• Monitor and manage caseload with competing priorities, jurisdictional deadlines, and strict SLAs
• Identify emerging litigation trends, recurring claim patterns, and systemic risks across jurisdictions
• Provide closed-loop feedback to enforcement program owners to proactively address root causes of disputes
• Identify opportunities for workflow efficiency improvements and contribute to process optimization
• Coordinate with cross-functional stakeholders to ensure responses are accurate, comprehensive, and delivered on time

Basic Qualifications

• 6+ years of compliance, audit or risk management experience
• Knowledge of Microsoft Office products and applications at an advanced level
• Bachelor's degree or equivalent

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 121,200.00 - 163,900.00 USD annually

USA, WA, Bellevue - 121,200.00 - 163,900.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.