Sr. Revenue Operations Analyst

Remote; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

HighLevel is looking for a Sr. Revenue Operations Analyst to own analytics, reporting, and workflows for a dedicated revenue segment. This remote-first role emphasizes turning raw performance data into actionable programs and dashboards that drive day-to-day decisions.

You will build end-to-end processes, track KPIs, and partner with GTM leadership to optimize growth opportunities using SQL, Excel, and BI tools.

Qualifications

• 5+ years in business/revenue analysis or related field.
• Advanced Excel/Google Sheets and SQL proficiency.
• Experience with a BI tool (Tableau, Looker, Power BI) preferred.
• CRM experience (Salesforce) and GTM systems/automation familiarity.
• Ability to design and scale processes from scratch.

Responsibilities

• Own analytics and reporting for your revenue segment with real-time visibility.
• Build and improve dashboards and recurring reports for leadership decisions.
• Own program attribution linking activity to outcomes.
• Design end-to-end processes and manage pipelines/workflows.
• Track KPIs, identify gaps, and surface opportunities for growth.
• Partner with leadership, onboard, train, and manage change.

Skills

Excel/Sheets

SQL

BI tools

Salesforce

Process design

Automation

Data storytelling

Education

Bachelor's degree in Business/Economics/Statistics

Tools

Zapier

Python/R (plus)

Looker/Tableau/Power BI

Job description

Defining the future of work & living globally

Position: Sr. Revenue Operations Analyst

Department: Revenue Operations

Location: India(Remote)

Shift Timings: 2PM - 11PM IST

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

You are a player-coach with genuine analytical depth and a builder's instinct. You do not wait to be asked — you surface what matters before it becomes urgent and bring recommendations, not just observations. You are comfortable walking into a room of experienced GTM leaders and challenging their thinking with data. You see broken workflows as problems to fix, not facts of life, and you have the operational credibility to implement the fix yourself. You thrive on unstructured problems and ambiguity is your baseline, not your blocker.

About the Role

We're looking for a Sr. Revenue Operations Analyst team. In this role, you'll own analytics, reporting, and process for a dedicated segment of the revenue org becoming the go-to person who turns raw performance data into the reporting, programs, and workflows that team runs on day to day. This is a hands-on, high-ownership role for someone who's equally comfortable building a dashboard, designing a process from scratch, and troubleshooting a broken workflow, and who wants a direct line of sight into how their work moves the business.

What You'll Do

Analytics & Reporting

Own and manage all performance analytics and reporting for your assigned segment, giving leadership a clear, real-time view of how the business is performing

Build, maintain, and continuously improve dashboards and recurring reports that leadership relies on to make decisions

Own program attribution — the tracking, operations, and reporting that connect activity to outcomes

Process & Program Development

Design, build, and optimize end-to-end processes for your segment, from initial concept to rollout and iteration

Own pipeline/workflow management for your segment, identifying bottlenecks and driving improvements

Strategic Initiatives & Performance

Track performance against goals and KPIs for your segment, flagging gaps early and calling out what's working

Identify growth opportunities by digging into the data where conversion is leaking, where capacity is underused, where a small change could move a big number

Build the business case for new initiatives: scope the opportunity, size the impact, and get leadership buy-in

Execute initiatives end-to-end, from planning through rollout, adjusting as you go based on what the data shows

Report on initiative outcomes against the original goals, and use those learnings to shape what you tackle next

Tools, Systems & Automation

Build, own, and maintain the backend workflows and automations that power your segment's day-to-day operations in the HighLevel’s CRM

Leverage AI solutions for reporting, dashboards, and analysis

Stakeholder Partnership

Act as the analytics and operations partner to your segment's leadership — meeting with them regularly (e.g., weekly) to review progress, surface issues, and align on priorities

Support onboarding, training, and change management when new processes or tools roll out

Fulfill ad hoc requests from leadership, prioritizing and scoping work independently

What We're Looking For

5+ years of experience in business/revenue analysis, sales/marketing operations, or a related analytical or operational field

Advanced proficiency in Excel/Google Sheets and SQL; experience with a BI tool (Tableau, Looker, Power BI) strongly preferred

Hands-on experience with a CRM (Salesforce preferred) and comfort building within or alongside GTM systems and automation platforms

Proven ability to build a process or program from scratch — scoping it, standing it up, and iterating based on results

Experience building or maintaining backend workflows, automations, or internal tools (no-code/low-code platforms, Zapier, workflow builders, etc. are a plus)

Strong attribution/tracking instincts — comfortable connecting activity data to outcomes and building reporting that holds up to scrutiny

Excellent communication skills, with the ability to distill complex analysis into a clear narrative for leadership audiences

A track record of operating independently in ambiguous situations, troubleshooting systems issues, and driving work to resolution

Bachelor's degree in Business, Economics, Statistics, or a related quantitative field, or equivalent practical experience

Experience with Python or R for data analysis is a plus, not a requirement