Sr. Researcher - UX - IL at Photon Infotech Springfield, IL

Photon Infotech; Springfield (IL); On-site; USD 44,000 - 154,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

401k retirement plan

Paid time off

Paid holidays

Independent contractor options

Job summary

Healing Strides Counseling is seeking a Senior UX Researcher to lead customer-centric insights across digital and in-store experiences, including healthcare or pharmacy journeys where applicable. You will partner with product, design, and business teams to shape seamless omnichannel experiences and influence strategic decisions through impactful research.

Responsibilities include leading end-to-end studies across web, mobile, and physical touchpoints; creating personas, journey maps, and service

Qualifications

• 6+ years in UX research, with retail or consumer products.
• Ability to independently lead large-scale research initiatives.
• Strong communication and storytelling to influence senior stakeholders.
• Experience in agile, cross-functional teams.

Responsibilities

• Lead end-to-end UX research across digital and physical retail touchpoints.
• Define research strategies aligned with business goals for online and in-store experiences.
• Conduct qualitative and quantitative research (interviews, usability tests, surveys, diary studies).
• Translate findings into actionable insights for product strategy and roadmap.
• Create personas, journey maps, and service blueprints for end-to-end experiences.
• Collaborate with Product, UX Design, Analytics, and Operations to integrate insights.
• Mentor junior researchers and build scalable research frameworks.
• Advocate for accessibility and user-centered design across touchpoints.
• Synthesize insights from analytics and customer feedback.

Skills

UX research

Qualitative methods

Quantitative methods

Stakeholder storytelling

Cross-functional collaboration

Agile environments

Education

Bachelor's or Master's in HCI/psychology/design

Job description

Role Overview

We are seeking a Senior UX Researcher to drive customer-centric insights across digital and physical retail ecosystems. This role focuses on understanding user behaviors across e-commerce, mobile, and in-store experiences, including healthcare or pharmacy-related journeys where applicable. You will partner closely with product, design, and business teams to shape seamless omnichannel experiences and influence strategic decisions through impactful research.

Key Responsibilities

• Lead end-to-end UX research initiatives across digital platforms (web, mobile apps) and physical retail touchpoints.
• Define and execute research strategies aligned with business goals across areas such as online ordering, fulfillment, curbside pickup, and in-store experiences.
• Conduct advanced qualitative and quantitative research (e.g., interviews, usability testing, diary studies, surveys, and field research).
• Translate complex research findings into actionable insights that influence product strategy and roadmap decisions.
• Create personas, journey maps, and service blueprints for end-to-end customer experiences.
• Collaborate with cross-functional teams (Product, UX Design, Analytics, Operations) to integrate research insights into decision-making.
• Mentor junior researchers and contribute to building scalable research frameworks and best practices.
• Advocate for accessibility, inclusivity, and user-centered design across all touchpoints.
• Synthesize insights from multiple sources including analytics, customer feedback, and market research.

Required Qualifications

• Bachelor’s or Master’s degree in HCI, Psychology, Anthropology, Design, or a related field.
• 6+ years of UX research experience with strong exposure to retail, e-commerce, or consumer-facing products.
• Proven ability to independently lead large-scale research initiatives.
• Expertise in a wide range of qualitative and quantitative research methodologies.
• Strong communication and storytelling skills with the ability to influence senior stakeholders.
• Experience working in agile, cross-functional teams.

Compensation, Benefits and Duration

• Minimum Compensation: USD 44,000
• Maximum Compensation: USD 154,000
• Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
• Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
• This position is available for independent contractors

Posting Date: 2026-03-23