User Experience Researcher (Ref: 194631)

Forsyth Barnes; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

A growing retail firm in Phoenix seeks a User Experience Researcher for a long-term contract role focused on managing digital VOC feedback and enhancing customer experiences. The candidate should have a bachelor's degree in a related field and 2-5 years of experience specializing in retail UX research. Responsibilities include conducting studies on AI and personalization while collaborating with cross-functional teams. This position offers a competitive rate and an opportunity to contribute to innovative user experience solutions.

Qualifications

• 2-5 years of experience specializing in retail UX research.
• Strong capability in in-house user testing.
• Excellent analytical skills with the ability to interpret both qualitative and quantitative data.
• Outstanding communication skills for presenting research findings.

Responsibilities

• Direct the collection and management of digital VOC feedback using Medallia.
• Partner with cross-functional teams to enhance customer experiences.
• Conduct studies focusing on AI and personalization in retail.

Skills

User testing

Analytical skills

Communication skills

Digital VOC feedback management

Education

Bachelor’s degree in UX design, human-computer interaction, or psychology

Tools

Figma

FigJam

Medallia

Job description

User Experience Researcher (Ref: 194631)

Contract: Long-term contract (Up to 12 months)

About the role

We are supporting a fast-growing retail business in the Pet space. They are a premier specialty retailer in the pet industry, employing approximately 50,000 professionals across a substantial network of locations. Our client significantly contributes to the community through initiatives that support animal welfare.

The UX Researcher role is focused on specialized user experience research within the retail sector, emphasizing digital VOC feedback and user testing. The role involves championing the research team by managing digital Voice of Customer (VOC) feedback using tools like Medallia and user testing platforms to support future studies in AI, personalization, and customer experience enhancement.

Responsibilities

• Direct the collection and management of digital VOC feedback, utilizing tools such as Medallia and other user testing platforms.
• Partner with cross-functional teams to guide research initiatives that enhance customer experiences.
• Conduct studies that focus on AI, personalization, and the optimization of digital touchpoints.
• Deliver actionable insights and recommendations based on research findings to support strategic decision-making.
• Stay updated on the latest trends and methodologies in UX research, particularly within the retail sector.

Requirements

• A bachelor’s degree in a related field, such as UX design, human-computer interaction, or psychology.
• 2-5 years of experience specializing in retail UX research.
• Strong capability in in-house user testing.
• The research roadmap includes future-oriented studies (looking towards 2026), with a focus on AI and personalization, which are still in early conceptual stages.
• Proficiency in tools like Figma, FigJam, and other user testing software.
• Excellent analytical skills with the ability to interpret both qualitative and quantitative data.
• Outstanding communication skills, allowing the clear presentation of complex research findings.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Research

Industries

• Staffing and Recruiting and Retail