Sr. Project Manager

One Inc

United States

On-site

USD 120,000 - 160,000

Full time

6 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Stock options

Work-life balance

Job summary

One Inc is seeking a Senior Project Manager for our Services team to lead implementation of the product suite for a growing customer base. You will onboard customers from Sales to Services, map requirements to product features, and ensure timely, quality delivery across cross-functional teams.

The role emphasizes strong leadership, customer advocacy, and the ability to translate business objectives into project execution while collaborating with internal partners and clients across time zones.

Qualifications

Bachelor’s Degree or comparable experience in computing, business, or related field
8+ years of experience leading high-performance teams and/or implementation projects for Enterprise software
Strong organizational skills and attention to detail; ability to multitask
Experience with web conferencing/virtual meetings

Responsibilities

Prioritize opportunities balancing customer, business, and product priorities; articulate rationale behind decisions
Serve as primary contact and relationship owner through software implementation phases
Drive project schedules and coordinate collaboration for timely success
Coordinate requirements gathering with product SMEs during discovery
Define project scope, delivery, and overall solution with internal and customer teams
Create and manage work plans to support customer implementations
Coordinate internal resources and third parties for flawless execution
Manage changes to scope, schedule, and costs using verification techniques
Anticipate and manage project risk
Guide delivery teams to meet scope, time, and budget
Maintain regular contact with customers including weekly status meetings
Provide high-quality responsive service meeting customer expectations
Educate customers on new features to uncover opportunities
Develop deep understanding of customer’s business and use cases
Handle urgent concerns and escalate when needed
Measure project performance and status with appropriate tools
Create and maintain comprehensive project documentation

Skills

Project management

SDLC

Leadership

Cross-functional collaboration

Communication

Time management

Time zone coordination

Education

Bachelor’s Degree

Tools

JIRA

Confluence

Job description

Payments experience

Overview

One Inc is looking for a talented Senior Project Manager within our Services team to implement our product suite. With a fast-growing customer roster, this is a great opportunity to put your organization and leadership skills to the test while leveraging One Inc's proven methodologies, standards, and tools.

As a Senior Project Manager, you will be tasked with onboarding new customers by guiding them through the transition from Sales to Services while ensuring the implementation of the One Inc product suite reflects customer requirements and expectations. This position requires the ability to develop a deep understanding of product features and their applicability for solving customer requirements to manage both the timeline and interface with supporting business partners. Successful candidates will exude passion for improving our product suite by being a customer advocate, appreciation for working with great internal teams and customers, and the leadership experience and fortitude to communicate reasoning behind product decisions as it relates to business objectives.

The Senior Project Manager will collaborate closely with cross-functional teams and business leaders to prioritize initiatives, allocate resources effectively, and maintain clear communication throughout the project lifecycle. With a focus on quality and consistency, you will help identify opportunities to streamline processes and improve outcomes across projects. You are ultimately responsible for customer success and should be seen by the customer and implementation partner as a product expert and trusted advisor. As such it requires a highly motivated and outgoing individual that welcomes building new professional relationships.

Key Responsibilities

Ability to prioritize among competing opportunities, balancing customer needs with business and product priorities, and the ability to clearly articulate the rationale behind strategic decisions
Fulfills project management responsibilities serving as the primary point of contact and relationship owner within One, Inc. throughout the software implementation phases
Effectively drives project schedules and leads the collaboration effort to ensure timely project success
Collaborates with internal product SME’s to facilitate, procure, and coordinate requirements gathering throughout the discovery phase
Collaborates with internal and customer-facing teams to determine project scope, delivery, and overall solution
Create and manage work plans that support customer implementations
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Anticipate and manage project risk
Guide delivery team towards completing projects within the defined scope, time and budget
Maintain regular contact with active customers including weekly project status meetings
Provide responsive, high quality service that meets or exceeds customer expectations
Gains intimate knowledge of the customer's use of One, Inc's products and educates them on new features they are not using to possibly uncover new business opportunities
Develops a strong understanding of the customer’s business, system infrastructure, and use cases
Handles urgent customer concerns and escalates internally when necessary
Measure project performance and project status using appropriate tools and techniques
Create and maintain comprehensive project documentation

Some domestic and international travel required (

Skills & Abilities

Excellent interpersonal, written and verbal communication skills including active listening skills that allow you to ask the right questions to extract information
Continuously optimize processes and documents to drive efficiency and team improvement
Excellent understanding of SDLC (customer-facing experience a plus)
Ability to explain technical concepts to a non-technical audience
Demonstrates strong analytical and strategic thinking skills and the ability to translate those skills into a proven track record in delivering successful projects
Leader and mentor within team, offering best practices and process improvements
Demonstrates credibility with customers, partners, field sales and cross functional stakeholders
Superior project management and prioritization skills
Ability to work independently, as well as contributing as an active team member across multiple time zones
Solid technical background with understanding and/or hands-on experience with current software development and web technologies
Excellent client-facing and internal communication skills, including ability to build relationships, interact and influence Executive and 'C' level individuals
Ability to lead and facilitate workshops and meetings that include a diverse group of individuals

Education & Experience

Bachelor’s Degree from an accredited university, preferably in the fields of computer science, computer systems management, business, communications or comparable experience
At least eight years of experience leading high-performance teams and/or implementation projects for Enterprise Packaged Software
Solid organizational skills including attention to detail and multi-tasking skills
Web conferencing / virtual meeting experience required

Preferred Qualifications

Background in Insurance Software
Insurance industry experience
Payments experience
Experience with a top-tier consulting company
Familiarity with Atlassian Suite (JIRA, Confluence)
Familiarity with MS Office and SharePoint
Customer Success methodologies/experience

Desired Traits

Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Additional Requirements

This position may periodically require work outside of standard business hours, including evenings and weekends, to support business needs.
Employment is contingent upon successful completion of background screening requirements.
One Inc may conduct periodic background checks at any time during employment, as permitted by applicable law and company policy.

Physical Demands

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Environment

Standard indoor office setting; exposure to computer screens.

Physical

Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing

Ability to hear in the normal audio range with or without corrections.

Company Profile

One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders-while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $120 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds. One Inc is a high growth company revolutionizing the industry.

Based in Folsom, CA - ranked by WalletHub as the best place in California to raise a family--One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.