Sr. Project Manager

Hirebridge LLC; Denver (CO); Hybrid; USD 95,000 - 110,000; Full time

Job summary

Vertafore is seeking a Senior Project Manager to lead complex, strategic customer implementations from initiation to successful completion. You will act as the senior point of accountability for customers, project teams, and internal stakeholders throughout the lifecycle.

You will own project plans, manage risks, and drive execution across Professional Services and other internal teams. The role demands strong relationship building with customer stakeholders and executive-level communication to

Responsibilities

• Lead multiple complex, high-visibility, or strategic customer implementations, ensuring successful delivery within scope, schedule, budget, and quality expectations.
• Own the development and execution of comprehensive project plans, including scope, milestones, resource requirements, dependencies, risks, financial performance, and commitments.
• Serve as the primary project leader and trusted partner for customers, establishing strong relationships with customer stakeholders and communicating with teams and executives.
• Identify risks, issues, dependencies, and barriers to success; develop mitigation strategies before they impact outcomes.
• Independently manage escalated customer situations, coordinating internal stakeholders toward timely resolution.
• Provide strategic guidance to customers by understanding objectives, operations, and desired outcomes and linking them to implementation strategy.
• Lead cross-functional project teams and coordinate resources across Professional Services and other internal teams to prioritize and maintain accountability.
• Own project financial performance by monitoring budget vs. actuals, forecasting revenue, and managing risks and expenditures.
• Lead change management by evaluating changes and communicating implications to customers and internal stakeholders.
• Develop and deliver executive-level project communications showing health, risks, decisions, and financial status.
• Anticipate resource needs and address capacity or scheduling concerns with Professional Services leadership.
• Facilitate critical decisions by presenting options and aligning on a path forward.
• Maintain knowledge of Vertafore products and implementation methodologies to guide complex implementations.
• Establish and reinforce project management governance, documentation standards, and accountability.
• Provide guidance and mentoring to Project Managers and team members to strengthen capabilities.
• Identify recurring challenges and opportunities for improvement and propose actionable recommendations.
• Demonstrate sound judgment and escalate when risk requires leadership involvement.
• Other duties as assigned.

Job description

$95,000 - $110,000 + PS Bonus
#LI-Remote

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that is taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

Core Requirements and Responsibilities

The Senior Project Manager is responsible for leading complex, strategic customer implementations from initiation through successful completion. This role operates with a high degree of independence and serves as a senior point of accountability for customers, project teams, and internal stakeholders throughout the implementation lifecycle.

• Lead multiple complex, high visibility, or strategic customer implementations, ensuring successful delivery within established scope, schedule, budget, and quality expectations.
• Own the development and execution of comprehensive project plans, including project scope, milestones, resource requirements, dependencies, risks, financial performance, and customer commitments.
• Serve as the primary project leader and trusted partner for customers, establishing strong relationships with customer stakeholders and effectively communicating with audiences ranging from project teams through executive leadership.
• Proactively identify project risks, issues, dependencies, and barriers to success and develop mitigation strategies before they materially impact project outcomes.
• Independently manage complex or escalated customer situations, bringing together the appropriate internal stakeholders and driving issues toward timely resolution with minimal leadership involvement.
• Provide strategic guidance to customers throughout implementation by understanding their business objectives, operational needs, and desired outcomes and connecting those needs to the overall implementation strategy.
• Lead cross functional project teams and coordinate resources across Professional Services and other internal teams to establish priorities, clarify responsibilities, resolve dependencies, and maintain accountability for project commitments.
• Own project financial performance by monitoring budget versus actuals, forecasting project revenue and expenditures, identifying financial risks, and taking appropriate action to maintain project health.
• Lead project scope and change management, including evaluating requested changes, assessing business, financial, resource, and timeline impacts, and clearly communicating recommendations and implications to customers and internal stakeholders.
• Develop and deliver executive level project communications that provide clear visibility into project health, accomplishments, risks, decisions, financial status, and actions required.
• Anticipate resource needs and competing priorities across assigned projects and partner with Professional Services leadership to address capacity or scheduling concerns that could affect successful delivery.
• Facilitate critical project decisions by bringing together appropriate stakeholders, presenting options and implications, and driving alignment on a path forward.
• Maintain strong knowledge of Vertafore products, implementation methodologies, and Professional Services processes to effectively guide complex implementations and identify potential implementation challenges.
• Establish and reinforce project management best practices, documentation standards, governance, and accountability throughout assigned customer engagements.
• Provide guidance, knowledge sharing, and informal mentorship to Project Managers and other project team members, helping strengthen project management capabilities and consistency across the organization.
• Identify recurring implementation challenges, process gaps, and opportunities for improvement and provide recommendations that improve customer outcomes, project execution, and Professional Services effectiveness.
• Demonstrate sound judgment and independent decision making, recognizing when issues can be resolved within the project team and when business, customer, financial, or organizational risk requires leadership escalation.
• Other duties as assigned.